Retail Customer Sales Specialist

Job Description

Job Description

Cross Company is a 100% employee owned company that has been innovating the Industrial World since 1954, applying advanced technologies and services to increase our customers’ efficiency, reduce risk, and improve quality across a multitude of industries.

This Retail Customer Sales Specialist is a vital part of our Hose and Fittings Group, operating on the front line of industrial service and custom fabrication.

Check out what our associates love about their job here!

JOB SUMMARY

Responsible for accurately processing and managing Sales Orders for the Counter Sales Team. Ensure timely and precise entry of orders into the ERP system while allowing the Counter Sales Associate to focus on safely and efficiently building the hose assemblies and preparing related items to meet the customer’s needs.

Answer phone calls and direct inquiries to the appropriate associate or location as required.

ESSENTIAL FUNCTIONS

• Sales order processing

  • Accurately process and manage sales orders

  • Ensure all sales orders are entered promptly and with attention to detail to alleviate errors

  • Verify order details with the Counter Sales Associate

• Collaboration with the Counter Sales Team

  • Work closely with the Counter Sales Team to understand customer requirements and order specifications.

  • Communicate effectively with the team to resolve any discrepancies or issues with sales orders.

• Customer Service

  • Address customer inquiries related to order status, product availability, and delivery times.

  • Ensure high levels of customer satisfaction by providing friendly, accurate, and timely information.

• Restocking and cleaning retail area in the store as needed with help from warehouse associates as needed

• Participate in team meetings and contribute ideas for improving order processing efficiency and accuracy.

• Stay updated on product knowledge and system enhancements to improve order processing capabilities

• Promptly answer and assist with inbound phone calls directing to the appropriate associate when necessary.

• Process customer quote requests, orders, returns, and expedites

• Maintains a good working knowledge of our vendor product offerings, catalog data, website portals, and specific vendor requirements. (discounts, other)

• Act as backup for the daily process of shipping Counter Sales Related Item Fulfillments (when necessary), balancing the cash drawer, creating bank deposits, and monitoring change in the cash drawer.

ADDITIONAL RESPONSIBILITIES

Customer Service

• Process customer orders to meet our business unit performance guidelines.

• Contact Customer when orders are ready for Pick-up

• Demonstrate competencies utilizing vendor software, catalogs, and/or other resources.

Other

• Communicate significant customer and supplier issues to the manager.

• Perform various, miscellaneous tasks and projects as directed.

• Complete various assigned training as directed by Management

EDUCATION & EXPERIENCE

• High School diploma or equivalent required

• Strong attention to detail and accuracy
  

REQUIRED BEHAVIORAL COMPETENCIES

• Customer focused

• Team oriented

• Servant Leadership

• Resilience

• Communicates effectively

• Drives results

• Plans and aligns

• Adapts to change

• Makes good decisions

• Organizational savvy

• Resourcefulness

REQUIRED FUNCTIONAL COMPETENCIES

• Experience with Microsoft Office and Excel, Google platform experience preferred skills.

• Excellent verbal and written communication skills

• Hose & fittings product and application knowledge

• Mechanical aptitude

• Must have above-average math and problem-solving skills.

PHYSICAL & MENTAL REQUIREMENTS

• Ability to sit or stand for prolonged periods of time

• Ability to lift 25-30 pounds

• Ability to physically navigate the store and warehouse locations

• Ability to work effectively in a fast-paced, team-oriented environment

DISCLAIMER

The job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This document does not create an employment contract, implied or otherwise; employment in this job is an “at will” employment relationship.