Medical Support Assistant (Advanced)

Job Title

Medical Support Assistant (Advanced)

Duties

These positions serve as a Medical Support Assistant (Advanced) at VA Connecticut Healthcare System for Enrollment and Eligibility. Position is responsible for a wide range of assignments and provides administrative support to the assigned section. Duties may include, but are not limited to:

• Ensures proper enrollment/Registration in the VA System through Veteran Enrollment System (VES) and/or VISTA
• Supports clinics regarding clinic profile management.
• Collects and updates insurance information from Veterans, family members and other eligible patients.
• Prepares correspondence and memos as needed.
• Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
• Ensures data is entered into VES/VISTA accurately and scans documents into VES/VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
• Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
• Follows procedures regarding Community Care referrals.
• Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
• Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.

Work Schedule: Monday through Friday, 7:30am-4:00pm

Compressed/Flexible: Not Authorized

Remote: Not Authorized

Telework/Virtual: Ad-hoc

Position Title/Functional Statement #: Medical Support Assistant (Advanced)/F01391

Relocation/Recruitment Incentives: Not authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

• Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference for this job announcement.
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Do not submit an award SF-50.
• This position is covered by locality-based comparability pay.
• Applicants may be referred over for consideration prior to the close date of this announcement.
• There may not be a vacancy at a listed location. Applicants for those locations will be added to our applicant pool if one should occur.