Quality Improvement Director (Social Services Program Administration Manager | Hybrid) #260708-[...]

The State of Connecticut , Office of Early Childhood (OEC), is seeking to hire a Social Services Program Administration Manager to serve as the Quality Improvement Director. What We Can Offer You Visit our new State Employee Benefits Overview page! Professional growth and development opportunities A healthy work/life balance to all employees

THE TEAM

The Quality Improvement Division provides technical assistance—including education, training, coaching, and mentoring to child care providers across Connecticut, including Early Start CT programs in schools, centers, and home‑based settings. Key quality improvement activities include Accreditation Quality Improvement Support, Pyramid Model support, business supports, Elevate and Service Navigation, the Early Childhood Professional Registry and education advisement, and guidance on standards, curriculum, and assessment. The division is also responsible for workforce supports, including recruitment, retention, and compensation activities. These services are delivered through contracts with external partners and overseen by Division staff. Most quality improvement supports are available to all providers in Connecticut.

THE ROLE

The QI Director serves as the lead staff member for the division and is responsible for overseeing Quality Improvement staff and their activities. The Director provides strategic vision for the system of quality improvement services and ensures implementation aligns with division and agency priorities. The role also includes fiscal oversight, including budget management, expense monitoring, and spending approvals. Some Key Responsibilities Include Managing staff and ensuring their work meets contract deliverables and aligns with the agency’s mission and vision; Leading fiscal planning, budget oversight, and invoice management; Collaborating with external partners to advance activities and achieve shared goals.

POSITION HIGHLIGHTS

Monday - Friday Full-time (40 hours per week) First shift (8:00 AM - 4:30 PM) Location: Hartford, CT Hybrid position (telework and in office) In the Departments of Aging and Disability Services, Developmental Services, Mental Health and Addictions Services, Social Services, and the Office of Early Childhood this class is accountable for managing program/policy planning, development, implementation and monitoring for a major agency program area.

EXAMPLES OF DUTIES

Manages staff and/or operations of unit/program; Coordinates, plans and manages unit/program activities; Formulates program goals and objectives through the review of agency data; Develops or assists in development of related policy; Interprets and administers pertinent laws; Coordinates research, data analysis and program planning efforts; Monitors, analyzes and evaluates programs/policies to determine cost-effectiveness and quality of service; Identifies and coordinates training needs; Advises leadership of legislative, legal or other program/policy impacts and recommends an appropriate position; Monitors all internally and externally initiated program/policy changes; Researches, prepares and presents testimony to legislative committees, study committees and courts regarding social services issues; Evaluates staff; Prepares or assists in budget preparation; Maintains contacts with individuals both within and outside of agency who might impact program activities; Acts as agency contact with state, federal and community agencies on social services to ensure service delivery; Participates in the recruitment and hiring of staff, including outreach, interview and selection; Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of and ability to apply management principles and practices; relevant state and federal laws, statutes and regulations; social services programs, early childhood programs, deaf and hard of hearing programs, programs for older adults and/or programs for individuals with intellectual disability or behavioral health issues; relevant agency policies and procedures; Knowledge of community organizations and social services agencies; interpersonal skills; oral and written communication skills; Considerable ability to interpret complex written material including legal narrative and to assess the impact thereof on programmatic goals. Minimum Qualifications - General Experience Nine (9) years of professional experience in the delivery of social services programs and/or policies. Minimum Qualifications - Special Experience One (1) year of the General Experience must have been in a managerial or consultative capacity with programmatic and administrative responsibility for a regional or statewide social services program. NOTE: For state employees this experience is interpreted at the level of a Program Manager, Operations Manager, Public Assistance Consultant, Planning Specialist and Associate Accountant. Minimum Qualifications - Substitutions Allowed College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree. A Master's degree in social work, public administration, accounting, early childhood education or a closely related field may be substituted for one (1) additional year of the General Experience. Preferred Qualifications Experience leading program quality improvement initiatives across a system of early childhood programs Experience facilitating communities of practice or working groups to build shared understanding of policy and practice Experience interpreting written standards, processes, and technical assistance documents Experience working with accreditation systems, including National Association for the Education of Young Children (NAEYC) Early Learning Program Accreditation, National Association for Family Child Care (NAFCC) Accreditation, Head Start Accreditation, or Montessori Accreditation Experience supervising staff and managing budgets for complex programs with multiple State and Federal funding streams Experience utilizing feedback from partners and constituents to inform policy development and system improvement Experience developing scopes of work, defining performance metrics, and monitoring contractor deliverables

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility. #J-18808-Ljbffr State of Connecticut