Automotive Center Manager

Grease Monkey Manager

We, at Grease Monkey are looking for a Dynamic Manager who is growth and results driven, laser focused on providing first class customer service and guest experience to all the valued customers. The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.

Responsibilities include:

• Customer Relations: Welcome customers immediately in a professional manner. Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers. Resolve customer complaints and damage claims.
• Employee Supervision and Management: The Center Manager is responsible for the direct supervision of all employees of the center. Duties include hiring new employees as needed; evaluating employee performance on a regular basis; resolving employee complaints; administering employee discipline as required; discharging employees as required. Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies). Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use. Prepare payroll each pay period. Maintain accurate and complete employee files.
• Center Operations: Ensure proper execution of all activities in the service bays. Print and monitor daily, weekly, and monthly sales and inventory reports. Monitor cash register functions and credit card handling. Maintain POS computer software and hardware (backups, upgrades, routine maintenance). Make daily bank deposit(s). Perform daily close-out procedure. Prepare weekly and monthly paperwork. Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts. Ensure cleanliness and appeal of entire site. Maintain safe working environment. Maintain physical plant, tools, equipment, inventory, supplies, and personal property.
• Other Duties and Responsibilities: Solicit fleet accounts. Plan and execute local center marketing functions. Participate in community activities. Maintain required postings and records (OSHA, MSDS, federal, state, and local).

Qualifications include:

• Skills: Business management, employee relations, customer service, intermediate computing skills
• Basic literacy (reading, writing, math skills); verbal communication skills
• Ability and licensed to operate motor vehicles; ability to properly use mechanical hand tools
• Previous experience managing a retail automotive center or equivalent related business required. Auto mechanical skills are required and ACE certification is a plus.

Working Conditions:

Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Benefits/Perks:

• Discounted services for employees
• Flexible hours
• Opportunities for advancement

Compensation: $40,000.00 - $50,000.00 per year

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia, and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.