Franchise Training & Support Specialist

Pay: From $60,000.00 per year

Job description:

• Deliver structured training programs before, during, and after store openings, ensuring franchisees are fully equipped to operate independently.
• Serve as a trusted advisor to franchise owners, building strong, collaborative relationships through clear communication and hands-on support.
• Conduct regular on-site visits to evaluate performance, provide coaching, and identify opportunities for operational improvement.
• Monitor franchisee compliance with company policies, operational procedures, and brand standards to maintain consistency across all locations.
• Provide tailored consulting and problem-solving support to help franchise owners overcome challenges, improve profitability, and drive long-term business growth.
• Gather feedback from franchisees and share insights with leadership to inform future training and operational strategies.
• Maintain accurate training records, reports, and evaluations to track franchisee progress and overall program effectiveness.

Training Specialist Qualifications:

• Proven background in operational leadership, with Quick Service Restaurant (QSR) management experience strongly preferred.
• Excellent communication and interpersonal skills, with a personable and approachable style and patience in building relationships.
• Strong business acumen, with a consultative approach to problem solving and guiding franchisees toward improved results.
• Highly motivated, proactive, and able to balance independent work with supporting multiple stakeholders.
• Demonstrated ability to manage travel, schedules, and priorities while maintaining focus on long-term goals.
• Willingness and ability to travel 85% of the time to support franchise operations across Florida and select out-of-state markets.

Training Specialist Additional Details:

• Full-time, direct hire position
• Flexible schedule required, including willingness to work weekends for store openings
• Primary territory covers Jacksonville, Ocala, and Lake City, FL with out-of-state travel as needed
• Salary starting at $60k annually, with flexibility based on experience
• Competitive compensation package including:
• Health, dental, and vision insurance
• Simple IRA with company match
• Paid time off and paid holidays
• Company vehicle provided or mileage reimbursement if using personal vehicle
• Covered travel expenses
• Supportive, growth-focused work environment

Willingness to Travel

• Willingness to travel across Florida and out of state approximately 85% of the time is required.

Job Type:

Full-time

Benefits:

• Simple IRA
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Additional Employment Information

Equal Opportunity Employer Ellianos is an Equal Opportunity Employer and considers all qualified applicants without regard to any protected status under applicable law.

Background Check Requirement Employment is contingent upon the successful completion of a background check, as permitted by law.

Employment Eligibility Verification All new hires must complete Form I-9 and provide documentation verifying their identity and authorization to work in the United States.

Application Question(s):

• Are you willing to undergo a background check?

Ability to Commute:

• Lake City, FL 32025 (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person