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Conversational AI Developer

3B Staffing LLC

Responsibilities:

  • Responsible for building and maintaining machine learning models to identify end user intent for a multi-channel Virtual Assistant
  • Understand the intent portfolio for NLU across domains (e.g., technology, human resources) and how it maps to conversation design for web, mobile, and voice channels
  • Identify and build appropriate datasets to train and test machine learning models for intent classification and speech recognition
  • Develop tools and telemetry that can measure/monitor accuracy and performance and update the models accordingly throughout development lifecycle
  • Develop disambiguating and error handling strategies as the virtual assistant scales
  • Monitor conversations in the application to identify underperforming content and develop solutions to improve the performance
  • Collaborate with data scientists, product owners, UX researchers, and engineers to build out the "brain" of the virtual assistant
Requirements:
  • Experience with conversational interfaces and natural language processing
  • Experience training machine learning algorithms for data classification and/or speech recognition
  • Experience improving intent recognition of a data classification model
  • Experience with Python
  • Unique skillset in computational linguistics and technical experience
  • Familiarity with LLMs
  • Familiarity with using version control technologies such as Git, SVN, or JIRA
  • Experience in DevOps and Agile methodology
  • Strong analytical and troubleshooting skills
Desired skills:
  • Experience with Generative AI
Vacancy posted 5 days ago
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