Crisis Peer Support/Case Manager

Full-Time or Part-Time | Non-Exempt Hours may vary, up to 40 hours per week Travel required throughout the four-county service area To play, press and hold the enter key. To stop, release the enter key. About the Role As a Crisis Case Manager / Peer Support Specialist at The Center, you will provide direct, compassionate support to individuals experiencing mental health crises while helping them connect with ongoing services and recovery-focused resources. This role combines crisis response, case management, and one-on-one peer support as part of the Mobile Crisis and Assertive Community Treatment teams. Through outreach, advocacy, education, and lived-experience-informed support, you will help individuals feel understood, supported, and connected during challenging moments. Key Responsibilities: Respond to individuals experiencing mental health crises as part of a two-person Mobile Crisis Team serving four counties Provide case management, assessments, treatment planning, and progress monitoring for individuals receiving Assertive Community Treatment services Offer one-on-one peer support to individuals in crisis and members of the ACT program Use recovery-focused support, education, and encouragement to help individuals identify strengths and available options Conduct proactive outreach to help prevent future mental health crises or criminal justice involvement Collaborate with law enforcement, hospitals, family members, and community providers to advocate for client needs Connect individuals and families with appropriate services, supports, and community resources Provide transportation to complete crisis visits in homes and community settings as part of the Mobile Crisis Team Assist with crisis visits during Open Access hours and follow up after hospitalization or missed crisis appointments Complete annual Continued Stay Screens at nursing facilities as requested Maintain accurate and timely documentation of services provided Participate in ACT and Crisis meetings, agency trainings, and ongoing professional development Perform additional duties as assigned Requirements Minimum Qualifications Bachelor’s degree or equivalent work experience Minimum age of 21 years Valid Kansas driver’s license with favorable driving record Background free of issues related to abuse or neglect Ability to complete Case Management Training within 30 days of employment Preferred Qualifications Experience in human services, behavioral health, crisis response, or a related field Working knowledge of community and social service resources Understanding of recovery-oriented care and peer support principles Experience motivating or advocating for individuals with disabilities Experience with program development or service delivery Core Competencies Core Competencies Strong communication and active listening skills Ability to establish and maintain healthy professional boundaries Calm, compassionate, and nonjudgmental approach to crisis support Ability to build trust and rapport quickly Strong problem-solving and decision-making skills Excellent time management and organizational abilities Commitment to confidentiality, ethical practice, and person-centered care Technical Skills Proficiency with computers and Windows-based systems Ability to complete assessments, treatment plans, progress notes, and service documentation accurately and on time Familiarity with electronic health record systems preferred Ability to work independently while collaborating closely with a two-person crisis response team and multidisciplinary ACT team Comfortable working in homes, hospitals, nursing facilities, law enforcement settings, offices, and other community environments Ability to remain calm and make sound decisions in rapidly changing or high-pressure situations Flexibility to respond to changing client and program needs Professionalism, accountability, and dependable attendance Commitment to ongoing training, professional development, and recovery-focused service delivery Ability to work directly with individuals experiencing acute mental health crises and significant behavioral health needs Comfortable using peer support and appropriate self-disclosure to encourage hope, connection, and recovery Ability to collaborate respectfully with families, hospitals, law enforcement, nursing facilities, and other community partners Commitment to supporting clients with empathy while maintaining safety and professional boundaries Travel and physical presence are required for mobile crisis response and community-based services About The Center for Counseling At The Center for Counseling & Consultation, we are committed to cultivating help, hope, and healing across Central Kansas. Our Crisis and ACT teams provide responsive, community-based care while helping individuals move from crisis toward stability, connection, and recovery. In this role, your support can help someone feel less alone during one of the most difficult moments of their life. Additional Skills & Expectations This position description is not intended to be all-inclusive. Duties and responsibilities may be modified as needed. The Center is an at-will employer and complies with all applicable employment laws. #J-18808-Ljbffr