Customer Support Intern

Customer Support Intern Location: Remote - US | Reports to: VP of Revenue | Time Commitment: Part-time (15-20 hours perweek) Compensation: $15-20/hour based on experience Apply: Please submit your resume and cover letterto View email address on click.appcast.io . About DocVocate DocVocate is an AI-driven SaaS platform that helps healthcareproviders collect more revenue without hiring more staff. Ourtechnology automates the manual and administrative parts of revenuecycle management, giving practices and health systems the financialoutcomes they've earned — while reducing burnout and overhead. We'reon a mission to modernize the business side of healthcare throughintelligent automation and actionable insights. The Opportunity We're looking for a Customer Support Intern who'sready to jump in, learn fast, and make a real impact. You'll helponboard new customers, tackle the daily tasks that keep ourEnterprise SaaS platform running smoothly, and work side-by-sidewith our VP of Revenue and Customer Success team. This is a hands-onrole where you'll wear many hats, build real-world skills, and setyourself up for a future career in Customer Onboarding, Support, orSuccess. What You'll Do Be the friendly, helpful human behind our customer supportchannels Troubleshoot, solve and escape issues to the appropriateinternal teams Help maintain and improve our support documentation Work with our onboarding team to ensure customers start off on theright foot Assist our customer success team with account maintenance Gain hands-on experience with customer communication and tools What We’re Looking For You write and communicate clearly, kindly, and confidently You're organized, curious, and love solving problems Tech-savvy and comfortable picking up new tools quickly Passion for helping people and solving problems Previous experience in customer service or support Education Currently pursuing or recently completed a Bachelor's Degree inBusiness, Communications, or a related field Relevant coursework or demonstrated experience in customerservice, operations, or healthcare technology Applications To submit an application for this role, please submit your resumeand cover letter View email address on click.appcast.io . We value curiosity, integrity, and a human-first mindset overspecific degrees. If you're bold, growth-oriented, and driven to doexcellent work, we'd love to hear from you— especially if you comefrom an underrepresented background in tech or healthcare. At DocVocate, we are committed to building a diverse and inclusivecompany. We believe in the core principle, everyone deserves towork and live as their authentic self. We purposefully seek tobuild a team full of people of different backgrounds, experiences,abilities, and perspectives. DocVocate is an equal opportunity employer. We do not make hiringor employment decisions on the basis of race, religion, color,national origin, gender, gender identity, sexual orientation, age,marital status, veteran status, disability status or geneticinformation, in compliance with applicable federal, state andlocal law. #J-18808-Ljbffr DocVocate, Inc.