Area Manager, Fulfillment

Area ManagerAt GoBolt, we provide a technology-driven, customer-centric and sustainable approach to ecommerce and last-mile logistics for businesses of all sizes – from local brands to large national retailers. By operating as an extension of our customer's team, we deliver best-in-class services every step of the way.We're building North America's largest electric vehicle fleet to help bring sustainability to an industry notorious for its heavy impact on the environment. We are in high growth mode and building for the future, which is where you come in!We are on the lookout for an Area Manager in Houston, Texas, who shares our passion for customer satisfaction and safety excellence. In this dynamic role, you will play a crucial part in maintaining and reinforcing our commitment to a secure and healthy work environment.Role Details:Salary: $75k-$85kHours & Schedule: 4 days | 10 hour shiftsTwo shifts available:Sun-Weds 8am-6pmWeds-Sat 8am-6pmLocation: 15655 Milner Road, Houston, TX, 77032Key Responsibilities:Training and coaching a team of warehouse associates, order pickers, packers, and receiving clerks to maintain high productivity and accuracy standardsEnsuring high levels of process adherence and order quality through floor audits, pick/pack accuracy reviews, and cycle count reconciliationsMonitoring and reporting key fulfillment KPIs to management, including units per hour, order accuracy rate, on-time shipment rate, and inventory shrinkageFostering a culture of workplace safety, ergonomic best practices, high service levels, and productivity across all warehouse zonesParticipating in budget development and oversight for the fulfillment operation, including labor planning, packaging materials, and equipment costsMaintaining best practices, sustainable operations, and performance standards aligned with fulfillment center benchmarksOverseeing health and safety training and ensuring compliance with health and safety regulations specific to warehouse environments (forklift operation, racking safety, hazmat handling, etc.)Leading team check-ins/huddles and communicating updates on company policies, SLA targets, and daily operational prioritiesCoordinating, assigning, and reviewing the work of employees engaged in receiving, putaway, picking, packing, shipping, replenishment, and inventory management; coordinating workflow across fulfillment zones; scheduling labor by shift and volume forecastOverseeing daily space and labor utilization across the fulfillment center, planning efficient slotting strategies and staffing levels based on order volume and SKU velocityDelegating and participating in on-site responsibilities including receiving inbound freight, verifying purchase orders, directing putaway, and supporting packing and shipping operationsSolving complex problems in real-time — including order exceptions, inventory discrepancies, equipment downtime, and carrier pickups — while keeping cross-functional leadership informed of outcomesConducting interviews with prospective team members and making hiring decisions; onboarding and training workers in fulfillment procedures, safety protocols, WMS usage, and company policiesLeading team development and cultivating values of operational excellence, accuracy, and professionalism across all fulfillment functionsRequisitioning packaging supplies, materials handling equipment, and warehouse consumablesEnsuring proper operation of warehouse equipment and machinery — including conveyors, forklifts, pallet jacks, and scanners — and coordinating maintenance and repair workMay perform the same duties as workers supervised, including picking, packing, and receivingWhat We Are Looking For:3+ years of experience in fulfillment operations, and logistics;Bachelor's degree in business administration, logistics, supply chain management, or a related field. Advanced degree or certifications (e.g., MBA, PMP, Six Sigma) are a plus2+ years of managerial experience in a warehouse setting with the ability to execute management directives during a time of exponential growth and to supervise a team2+ years of experience in quality control and monitoring employee productivity/quality in accordance with operating standardsExperience in B2C/B2B deliveries and fulfillment in a large facilityExceptional time management skills and ability to prioritize tasks in order to adhere to critical business deadlinesHigh degree of technological literacy (understanding multiple applications and systems related to business functions)Exceptional customer service skills and a demonstrated capacity for interfacing with large, multi-million-dollar clientsExperience with inventory management systems and stock takingExperience leading end-to-end performance management cyclesExcellent conflict resolution skills, including the ability to de-escalate/mediate conflictsProven leader in professional team developmentHighly analytical with problem-solving aptitudeStrong decision-making abilityExcellent verbal and written communication skillsPunctual and reliableAbility to lift up to 75 lbsAbility to work evening hours, weekends, and holidays as neededAuthorized to work in The US for any employer.Why Join Us?We offer a workplace where respect, diversity, and inclusion are the cornerstones of our culture. Our team members are encouraged to bring their authentic selves to work, contributing to our collective mission in their unique ways. Aside from an amazing culture, we also offer competitive salaries and a comprehensive benefits package including health, dental, and vision plans for you and your family. If you are eager to make a difference and contribute to a fast paced exciting environment, we would love to hear from you.GoBolt is an equal-opportunity employer that recognizes the value and importance of a diverse workforce. GoBolt is committed to providing assistance during all phases of the employment cycle, including recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness, or disability during any portion of GoBolt's recruiting process, please let us know by contacting your recruiter's point of contact, and we will do everything we can to accommodate you.At GoBolt, we value innovation and efficiency. We utilize AI-powered tools to assist in the screening and initial assessment of candidates for this position. This helps us focus on your skills and reduces bias. While AI helps us get started, your journey with us is guided by real people. Every final decision is made by a member of our team who values the unique perspective you bring.