Collections Specialist

Job Title

Key Responsibilities:

Manage a portfolio of accounts, assessing receivables and prioritizing work to meet objectives.

Analyze accounts to identify trends, issues, and root causes, and develop solutions to improve outcomes.

Plan and execute weekly customer outreach, documenting progress and providing status updates.

Partner cross-functionally to resolve account issues and negotiate resolutions within product of authority.

Perform core AR tasks including reconciliations, credit holds/releases, statements, dunning, and bad debt recommendations.

Handle customer inquiries, resolve disputes, and maintain accounts (short-pays, chargebacks, credit memos, payment issues).

Excellent written and verbal communication skills, with the ability to interact professionally with internal stakeholders and customers.

Ability to work both independently and collaboratively within a team setting.

Education & Experience:

2 years of Accounts Receivable experience, including a foundational understanding of AR processes such as invoicing, aging, and cash application.

1+ year credit/collections experience preferred.

Bachelors degree in Accounting, Finance, Business, or a related field preferred (or equivalent combination of education and experience).

Experience with SAP Accounts Receivable (AR) (highly desirable).

Basic to intermediate Microsoft Excel skills (data entry, simple formulas; pivot tables and data analysis a plus).