IT Support Specialist

Salary: $31,200 - 37,440 per year Requirements:

• We are looking for candidates who possess personal hands-on technical experience and are eager to start a career in the IT sector, despite lacking prior professional IT experience. If you have upgraded or assembled computers, or established your own home network, this role could be an excellent fit for you. Additionally, we seek individuals who:
• Enjoy collaboration and teamwork
• Are motivated to learn and enhance their technical and professional skills
• Prefer a workplace free from corporate politics
• Take pride in their efforts to make a positive impact
• Are committed to doing the right thing, even in challenging situations
• Have a genuine desire to assist others
• Embrace our company culture and values
• Desire growth opportunities within a thriving business
• Excel at technical troubleshooting, problem solving, and communicating with individuals who may struggle with technology
• Are prepared to undergo our thorough interview process (we are dedicated to hiring only the best talent)

Responsibilities:

• As a Help Desk Technician, I will expect you to:
• Deliver exceptional customer service to our clients
• Respond to incoming phone calls and emails from those seeking technical assistance, offering direct help or collaborating with our team to address issues effectively
• Execute basic troubleshooting for technical problems our clients encounter and escalate concerns to teammates when necessary
• Process change requests from our clients in accordance with our established procedures
• Travel to primarily local client offices to provide on-site support when required
• Utilize our ticketing system to address client queries, document your efforts, and achieve performance targets, including productivity and client satisfaction
• Communicate with clients via phone, email, and chat applications
• Update and maintain client documentation for the benefit of both our clients and team

Technologies:

• Support
• Network
• Windows

More:

At Lighthouse IT, an IT Managed Services Provider, we handle the technology needs for various businesses in our community. Our responsibilities include planning IT budgets, implementing new technology for our clients' benefit, monitoring and maintaining their systems to ensure reliability, and assisting our clients in effectively using the technology that supports their operations.

Technical Requirements:
- Ability to identify and describe basic computer components
- Skill in providing verbal instructions to help non-technical individuals navigate Microsoft Windows
- Proficiency in Microsoft Windows, Microsoft Office, and commonly utilized PC applications
- Strong oral and written communication abilities
- Typing speed of 30+ words per minute

Job Type: Full-time
Pay Range: $15.00 - $18.00 per hour

Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Application Questions:
- What interests you about this position?
- How does your technical experience apply to this role? Personal experiences are valuable too!

Ability to Commute:
- Must be able to commute to Temple, TX 76502 (Required)

Ability to Relocate:
- Must be able to relocate to Temple, TX 76502 before starting work (Required)

Work Location: In-person

last updated 33 week of 2026