Head of Collections

DescriptionHead of Collections/Collections ManagerLocation: Hampshire/South EastSalary: 55,000 - 75,000 + BenefitsReady to shape the future of a collections function?Robert Half is partnering with an ambitious, growing financial services organisation to recruit a hands-on Head of Collections/Collections Manager.Whether you're already leading a collections function or you're an experienced Collections Manager looking to step into your first Head of role, this is an opportunity to make a genuine impact.You'll inherit a function with strong foundations and the backing to modernise it - implementing new technology, enhancing governance, improving customer outcomes and creating a best-in-class collections operation fit for the future. This is a business investing heavily in transformation, making it an exciting time to join.The RoleYou'll take ownership of the collections strategy, driving operational performance while leading a significant programme of change.Working closely with senior leadership, Risk, Credit and Compliance teams, you'll play a key role in shaping how the business manages arrears, recoveries and customer engagement.Key responsibilities include:Leading and developing the collections function across arrears, recoveries and quality assurance.Driving digital transformation through the implementation of modern collections technology and workflow automation.Developing MI, reporting and portfolio insight to support senior leadership decision-making.Strengthening governance, controls and regulatory compliance within an FCA-regulated environment.Building strong relationships across Credit, Risk and Operations to continuously improve portfolio performance.Leading operational change initiatives and embedding a culture of continuous improvement.About YouWe're open to candidates from a range of backgrounds.You could be:An established Head of Collections looking for a fresh challenge with greater influence.A Collections Manager who has led teams, delivered change and is ready to take the next step into a strategic leadership position.You'll ideally bring:Experience within an FCA-regulated financial services environment.Strong knowledge of collections, arrears and recoveries.Experience improving processes, implementing change or leading transformation projects.A data-led approach with strong MI and performance reporting skills.Excellent stakeholder management and leadership capability.A passion for developing teams and improving customer outcomes.Why Join?This is a genuine opportunity to build your own legacy.You'll have the autonomy to shape strategy, influence senior stakeholders and modernise an important function, while joining a business that is investing in technology, people and long-term growth.If you're looking for a role where you can combine operational leadership with strategic transformation and accelerate your career in the process, we'd love to hear from you!Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.Job typePermIndustryAccountancy