General Manager

Job Summary

Urban Air is seeking a General Manager to motivate, instill accountability, and achieve results to drive success while maintaining a fun culture. The GM will provide overall leadership, vision, and direction on initiatives and operating standards while creating a positive atmosphere for guests and staff.

Responsibilities

People

• Hire, train, and mentor staff to develop their skills.
• Cultivate a team environment that provides exceptional customer service.
• Implement and execute all staff training programs.
• Assist in selecting and developing Area Leads and Certified Trainers for greater responsibility or internal promotion.
• Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity.
• Ensure execution of all employee recognition and incentive programs as documented.
• Maintain a strong community presence through partnership with community and business organizations.

Operations

• Maintain a safe, clean, and secure environment for all guests and staff.
• Oversee all aspects of the operation including entertainment, food, beverage, attractions, and property to meet financial goals and company initiatives.
• Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies.
• Provide direction to the management team and ensure all staff members perform consistently at a high level.
• Promote positive employee relations, including effective delegation of managerial duties, fostering high staff morale, and upholding operational standards.
• Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals.
• Monitor online reviews to ensure consistent guest satisfaction or improvement of the experience.

Financials

• Capitalize business opportunities in the market area by executing company marketing strategies to drive sales.
• Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering.
• Assure staffing levels and management coverage are appropriate to maximize the customer experience while maintaining the labor budget for the business.
• Analyze financial reports and develop action plans to grow revenue and control expenses to meet or exceed annual budgets.

Qualifications

• Ability to enthusiastically interact with others.
• Strong character and exercises good judgment in decision-making.
• Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants.
• 3+ years of experience in Facility Operations & Management required.
• Demonstrated ability in developing team members in areas of responsibility.
• Demonstrated ability to achieve expected store financial results in areas of responsibility.
• Must be professional, energetic, self‑motivated, and able to motivate others, with a positive attitude.
• Intermediate computer skills – Microsoft Office (Excel, Word, PowerPoint).
• Professional grooming and conduct must be constantly displayed.
• Adaptability, flexibility, and general enthusiasm for the business.
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
• Ability to establish working relationships with all employees, management, and vendors.
• Ability to maintain and project professionalism, internally and externally, at all times.
• Ability to establish and communicate a vision for the park.
• Flexible in approach; can readily adapt to business and team needs and changes.
• Ability to hold oneself accountable for high personal standards of conduct and professionalism.
• Appreciation of diversity (thought, ethnic, gender, etc.).
• Innovative and strategic thinker.

Who Will Succeed In This Role

Our staff and guests are important to us and should be to you as well. We are looking for a strong, vibrant leader who can set an example by providing guidance and direction to primarily younger staff, encouraging and helping them grow professionally and personally as they enter the workforce. The candidate will teach positive guest service skills to provide a fun, safe experience while ensuring all GM tasks are completed to control costs and drive revenue.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

Urban Air Frisco is an equal opportunity employer.