Client Service Director

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.  We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.  If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

At Gallagher, we believe in fostering a culture of growth and excellence. As a Client Service Director, you’ll lead a team dedicated to delivering exceptional service that aligns with our operational standards. This role is your chance to make a meaningful impact by driving service improvements and supporting key sales initiatives.

• Lead a team to deliver high-quality service that aligns with Gallagher's operational standards.
• Manage and develop your team, helping them grow while ensuring productivity and performance goals are met.
• Tackle complex client issues, conduct root-cause analyses, and implement solutions that make a lasting impact.
• By collaborating across teams, you'll drive service improvements and support key sales initiatives, all while fostering a culture of growth and excellence. 

Required :

• Bachelor's degree with 5+ years client service and/or claims management experience

-OR-

• High School degree/GED with 10+ years client service and/or claims management experience.
• 3+ years supervisory experience.
• Life & Health licensing is required.

Preferred :

• Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology.
• Prior experience designing and implementing.
• Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment.
• The ability to adapt to shifting priorities and collaborate across teams
• Strong interpersonal and planning skills to achieve measurable results

Behaviors :

• Strong communicator at all levels

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At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page .

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)