Assistant Property Manager

Position Overview: The Assistant Property Manager plays a key role in both leasing and resident services. You will be responsible for supporting the leasing, resident experience, marketing, and day-to-day operations in one of our Class-A residential properties to ensure strong occupancy and exceptional resident satisfaction. This role also helps cultivate a welcoming, positive living environment by engaging with residents, addressing needs proactively, and upholding Aria's service standards.


Key Responsibilities:

• Optimize the luxury leasing experience and aggressively manage the lead to lease process.

• Conduct property tours and ensure the property (tour paths, mini-models, curb appeal, leasing office, etc.) consistently presents well.
• Conduct market surveys and shop reports to identify target demographics, pricing, and trends.
• Develop and implement leasing strategy action plans to attract potential residents.
• Assist prospective residents with the application process and provide information about lease terms and amenities.
• Maintain accurate and organized records of leasing activity, applications, leases, and resident interactions.
• Promote a positive living environment by organizing resident events and activities.
• Respond to all prospect inquiries (phone, email, and in-person) in a timely and thoughtful manner.
• Serve as the primary point of contact for current residents with any questions or concerns - Manage resident complaints or issues, escalating as needed, to ensure prompt resolution.
• Collaborate with the marketing team to create effective promotional materials and campaigns.
• Assist with all move-in and move-out processes including the collection of deposits and fees associated with the move-in.
• Other duties as assigned.

Qualifications:

• An ideal candidate must have 2-3 years of leasing/resident services. Previous experience in leasing or property management preferred.
• High school diploma or equivalent; college degree in business, marketing, or related field is a plus.
• Strong sales and/or management experience in multi-family housing, hospitality, or retail industries is preferred.
• The ability to juggle multiple priorities in a fast-paced environment.
• Creative sales and marketing techniques.
• A passion for helping people find their next home.
• Excellent customer service skills with a can-do attitude.
• Excellent communication and interpersonal abilities.
• Detail-oriented with strong organizational skills.
• Proficiency in property management software and Microsoft Office Suite. Experience with Yardi and Livly is a plus.
• Ability to travel to local businesses on foot, vehicle with the potential for needing to walk or stand for extended periods of time.
• Knowledge of Fair Housing and Equal Employment.
• The ability to work flexible hours, including evenings, weekends and holidays, as needed.