Program Manager

Job Summary The role of the Program Manager coordinates project tasks at the program level, in order to support the FacilityForce implementations of Facility Resource Planning (FRP) software products (IWMS/CMMS/EAM) primarily for the government sector. Tasks will primarily include forecasting, sales & revenue, resource allocation, and escalation resolution. The Program Manager should have knowledge of the Facility Force suite of products and Professional Services ways of working. The program manager also serves as a leader and mentor to the rest of the Professional Services Team. Job Description Duties/Responsibilities General Work collaboratively with team members, actively participate in discussions, decisions, and all project activities Communicate and coordinate with coworkers and customers Program Management Responsible for the management of the Professional Services and Custom Development JIRA boards and ensuring tickets are assigned and completed by deadline Responsible for ensuring that resources have at minium 6 weeks of reservations lined up at the billability targets identified for each resource type Responsible for managing implementation CPI Plan and coordinate deliverables for: Multi-phase, long term projects High revenue impact / high visibility projects Milestone / T&E Not to Exceed projects Committees Attend stand-ups for Project Implementation (participant) Custom Development (participant) PMO (leader) Attend Executive Steering Committee meetings with the customer Forecasting Identify project resource needs in both the short (3 months) and medium (12 months) term Project Backlog Ongoing Implementations Custom Development Net New Sales Opportunities Back to Base Sales Opportunities Conflict Resolution Serve as the next level of escalation above the implementation specialist Work with the implementer and management to determine the best course of approach Billable Utilization Strive to achieve a team billable utilization of 70% or greater Product Provide product recommendations that improve sales and/or customer retention Sales Drive additional back to base sales that meet sales targets Assist the Director of Professional Services in the RFP and Implementation Services quoting processes Assist the Director of Professional Services in developing and reviewing Statements of Work (SOWs) Provide recommendations for SOW process improvement Implementation Serve as the Project Manager of last resort during times where resources are limited Project Management Coordinate Project Meetings Manage Project Risk and Quality Project planning, scheduling of resources, and forecasting work Update Project Metrics Manage Project Documentation Develop project deliverables Training materials and training Documentation of processes System related setup Walk-through and testing Competency Informed (competency level 3) in at least 100% of the Facility Force suite of products PMO Plan, Standardize, and Train the PS team on best practices for Facility Force implementations Maintain the PMO documentation Ens Serve as a leader and mentor to Professional Services colleagues Continuing Education Continuous of improvement of FacilityForce product knowledge Maintain the Project Management Institute (PMI) PMP Certification/Recertification within 5 years Travel Variable (5-40% per year; typical 20%) Essential Qualifications Bachelor of Science or Arts PMI Project Management Professional (PMP) Certified Experience with CMMS, IWMS or FRP software Adept with MS Office (Word, Excel, Powerpoint) or equivalent Interest in software implementation and project management Strong interpersonal skills: Ability to actively listen to clients and colleagues Ability to be a leader and a consultant - to remain calm under pressure, problem solve and be practical Ability to communicate effectively, convey complex ideas, provide best practice recommendations and foster trust Ability to serve as a mentor and leader Strong Documentation Skills Ability to review, update and maintain documentation Ability to understand, record and assist with the prioritization of business requirements, issues, risks, action items and decisions Ability to break down complex processes into step by step instructions Program Management Skills Ability to demonstrate flexibility in the role and the tasks assigned to meet project objectives Ability to work collaboratively with colleagues in a results-driven, high utilization and team-oriented environment Ability to accurately assess level of effort, and request support/delegate tasks where necessary in order to meet project deadlines Highly motivated, proactive, and take pride in one’s work Ability to work in both team and individual environments Preferred Qualifications Masters degree or equivalent Adept with AssetWorks/FacilityForce software Experience as an employee or business partner of a facilities organization in the government, public or higher education sector (5+ Years Preferred) Programming experience (basic SQL, Report development, Javascript, java, etc.) Experience working with relational databases (5+ Years Preferred) Experience with the Atlassian suite of products or equivalent Experience with NetSuite OpenAir or equivalent Experience with Microsoft Project Worker Type Regular Number of Openings Available: 0 AssetWorks employees are passionate about what they do and are always looking for new and better ways to solve problems through software in a dynamic, entrepreneurial environment. Working at AssetWorks is anything but ordinary. AssetWorks offers competitive compensation, a comprehensive benefits package and the chance to learn from the best in the business. Come join the AssetWorks team. AssetWorks is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited. #J-18808-Ljbffr