Marketing Operations Director

Marketing Operations DirectorThe Chamber of Commerce for Greater Philadelphia (The Chamber) brings area businesses and civic leaders together to amplify the impact of business in the region, advocate for a competitive business climate and grow a vibrant and diverse business community in order to achieve our vision: The Greater Philadelphia Region is a top global destination for business and a leader in inclusive growth.Position SummaryThe Marketing Operations Director owns the systems, spend, and performance infrastructure that power the Chamber's marketing engine. This role is accountable for how marketing dollars are deployed, how performance is measured, and how event marketing drives member acquisition, engagement, and revenue. The Director sets strategy and owns outcomes — translating organizational priorities into media investment plans, measurement frameworks, and event marketing programs that deliver quantifiable results for the Chamber and its members.Essential Duties & ResponsibilitiesPaid Media Purchasing & CoordinationOwn the annual paid media budget strategy, allocation, and vendor relationships across digital, print, sponsorship, and out-of-home channelsNegotiate media buys, sponsorship placements, and agency/vendor contracts; hold partners accountable to performance benchmarks with external agenciesCoordinate media purchasing across campaigns and departments to eliminate redundant spend and capture volume efficienciesEstablish approval workflows and spend governance in partnership with FinancePerformance Metrics & Analytics Design and own the marketing measurement framework: KPIs, dashboards, attribution, and board-ready reportingDeliver monthly and quarterly performance reporting to the VP of Marketing with clear ROI analysis and reallocation recommendationsBuild the data infrastructure (CRM, email, web, social, event platforms) needed for reliable full-funnel visibilitySet benchmarks for member acquisition cost, event marketing ROI, and campaign performance; drive continuous optimizationEvent Marketing StrategyOwn the marketing strategy for the Chamber's event portfolio — signature events and member experiences — from positioning through post-event analysisDefine audience targets, promotional mix, and revenue goals for each event in partnership with the Events and Membership teamsDevelop sponsorship marketing packages and audience data that strengthen the Chamber's sponsorship value propositionConduct post-event performance reviews and apply learnings to future strategyMarketing Operations LeadershipOwn the marketing technology stack: evaluation, procurement, integration, and adoptionEstablish operational standards — budget tracking, vendor management, campaign calendars — that scale across the teamPartner with the VP of Marketing on annual planning, forecasting, and resource allocationJob Specifications & RequirementsRequired8+ years of progressive marketing experience with at least 3 years owning paid media budgets and vendor negotiationsDemonstrated track record of building measurement frameworks and reporting marketing ROI to executive audiencesExperience developing event or sponsorship marketing strategy with revenue accountabilityStrong command of marketing analytics tools (CRM, GA4, email/social platforms) and budget managementProven ability to operate cross-functionally with Finance, Events, and Membership functionsPreferredExperience in membership organizations, associations, B2B, or civic/economic development marketingMedia buying or agency-side experiencePeople leadership experienceFamiliarity with the Greater Philadelphia business communityWorking at the ChamberWorking at the Chamber offers the best of both worlds—the resources and stability of a mid-sized business, paired with the purpose-driven mission of a nonprofit. As a key player in the region’s business community, the Chamber provides team members with access to a wide network of connections, professional development opportunities, and meaningful work that drives regional impact. With a team of about 65 employees, we’re large enough to offer strong support and infrastructure, yet small enough to provide opportunities to lead, grow, and make your mark. We foster a fast-paced, collaborative environment and offer competitive compensation along with an outstanding benefits package.Work ConditionsThe Chamber operates in a hybrid work environment that allows for a flexible schedule while requiring employees to work in-person at least two days per week. Exceptions to this schedule may be made based on departmental needs. When on-site, work is performed in a professional, deadline-driven office setting with regular interaction with Chamber colleagues, members, and investors.This role involves extended periods of sitting at a desk, working on a computer, and speaking on the phone. Chamber colleagues are sometimes required to attend Chamber-hosted or partner events and meetings outside of regular business hours and outside of Center City Philadelphia.CompensationThe salary range for this position is $90,000 - $100,000 annually, plus the opportunity to earn additional performance-based incentives.Application InstructionsQualified candidates should submit a cover letter and resume. Applications that fail to fulfill this requirement will not be considered.The Chamber of Commerce for Greater Philadelphia is an Equal Opportunity Employer that is committed to building a culturally diverse staff. We strongly encourage applications from candidates of all backgrounds