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Technical Support Lead, Field & Escalations

ecoATM

A leading technology support company in Louisville, KY is seeking a Lead to provide support for kiosks via CRM tools. Responsibilities include managing MS Queues, supporting front line agents, and addressing escalated technical issues. Candidates should have a high school diploma and 3+ years in customer service, along with strong multitasking and problem-solving skills. This position requires availability nights, weekends, and holidays. Benefits include performance incentives and a commitment to diversity and inclusion. #J-18808-Ljbffr ecoATM

Vacancy posted 4 days ago
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