Customer Service Representative - Airport

Airport Administrative Assistant

Welcome, 'ist das Leben schn!' (Life is good!) At the City of New Braunfels, we seek out people ready to serve the community, plan for the future, and preserve our well-renowned natural beauty. Our five core values serve as a cornerstone of our work: Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage. Do our values speak to you?

What we're looking for: An enthusiastic customer service driven individual to join the City of New Braunfels Airport. The New Braunfels National Airport supports more than just air travel for New Braunfels and the surrounding area. The airport and its business tenants provide airborne ambulance service, aircraft maintenance, aircraft sales, charter services, dining facilities, flight instruction, fuel, hangar space, meeting and conference rooms, and technical education opportunities. This entry-level administrative position is a great opportunity for someone eager to learn business operations, municipal government processes, and has experience in customer service. Work hours are non-traditional, typically following a Thursday through Monday schedule, and can be outside a 9-5 shift. Under general supervision, performs a variety of administrative functions and provides support for the area of assignment; prepares various types of departmental documentation; maintains records and files; responds to inquiries and provides customer service to the public, and performs other related duties as assigned.

Benefits & Total Rewards:

• Competitive medical, dental and vision insurance
• 2:1 match on retirement contribution
• Paid volunteer time off 16 hours per year
• Vacation accrual starts at date of hire up to 120 hours annually your first year
• Get paid to stay longevity pay on top of your regular pay after one full year
• Tuition reimbursement program
• Bilingual pay offered
• Keep learning professional and personal development training available

The responsibilities you'll be trusted with:

• Provides administrative support to the Airport Director and/or other designated personnel.
• Answers incoming calls and provides customer service in person and via the telephone.
• Responds to public inquiries and provide information regarding departmental policies, procedures, programs, facilities, and/or municipal services.
• Assists the general public with reservations and/or registrations; receives and logs service calls and/or customer complaints.
• Processes various types of municipal applications and permits; responds to related inquiries; collects and processes payments and fees; issues receipts and/or permits.
• Performs general accounting and bookkeeping duties; balances cash drawer prepares bank deposits and generates daily cash reports; maintains petty cash; prepares departmental payroll for submittal to the Support Services Department.
• Provides assistance in annual budget preparation and/or tracking of expenditure; performs project accounting as assigned. Posts departmental expenditures and revenue; assists in monitoring and distributing grant funds.
• Schedules meetings, appointments, and/or hearings; assists in coordinating special events or other departmental activities as assigned.
• Prepares correspondence, agendas, meeting minutes, reports, presentations, mailouts, invoices, and/or other types of documentation.
• Updates and maintains records, filing systems, databases, lists, and/or displays for the area of assignment; performs document scanning; coordinates the shredding of documents.
• Monitors and maintains office supplies and equipment/parts inventories for the area of assignment; orders office supplies, uniforms, name badges, and/or business cards.
• Conducts a variety of general office duties including copying and filing documents; performs data entry; processes and distributes departmental mail, faxes, and deliveries.
• Performs other specialized duties for the area of assignment as assigned or required.

Your areas of knowledge and expertise that matter most for this role:

Education and Experience:

• High School Diploma or equivalent; and three (3) years general administrative support experience; OR an equivalent combination of education and experience.

Required Licenses or Certifications:

• Must possess a valid Texas Driver's License.

Required Knowledge of:

• Standard computer software applications.
• QuickBooks Software application
• Microsoft Excel Software application
• Records management principles and standards.
• Customer service standards and protocol.
• Departmental operations relative to the area of assignment.

Required Skill in:

• Coordinating and performing a variety of general administrative functions.
• Establishing and maintaining cooperative working relationships with City employees, officials, and the general public.
• Performing routine accounting duties.
• Effective, professional communication verbally and in writing

Physical Demands / Work Environment:

• Work is performed in a standard office environment subject to sitting, standing, bending, and reaching for extended periods of time; and must be able to pull, push, lift, and carry items weighing up to forty (40) pounds.
• May be required to work immediately before, during or after an emergency or disaster.

The City of New Braunfels is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.