Information Systems Analyst

Salary: Depends on Qualifications
Location : 1657 Merrimac Trail, Williamsburg, VA
Job Type: Full Time
Job Number: 105539
Department: Information Services
Opening Date: 06/23/2026


Job Description


Colonial Behavioral Health provides opportunities for recovery to individuals and their family members in the areas of mental illness, substance use disorder, and developmental disabilities. Colonial Behavioral Health serves the citizens of James City County, City of Poquoson, City of Williamsburg, and York County.

We are currently recruiting for a Information Systems Analyst position within our Information Systems Department. This position is responsible for providing help desk support for software systems, with it's primary focus being the Electronic Health Record (EHR).

Job Duties
Job Responsibilities

• Analyze and route issues into the proper ticketing systems and update and close tickets in a timely manner.
• Establish and terminate users, manage access levels and reset passwords.
• Identifies, develops, implements, tests, and maintains operational documentation for the agency related to software systems and business processes.
• Devise or modify procedures to solve problems considering software systems abilities and limitations.
• Verifies, analyzes, validates, and performs data cleanup for all software systems through various methods.
• Actively participates with user groups and user forums.
• Other duties as assigned.

Work Schedule


Monday through Friday- Standard Business Hours

Qualifications (EEO)
Skills and Qualifications

• Proven organizational and analytical skills.
• Strong ability to understand and document complex system processes and relate them to end users in non-technical terms.
• Must be able to manage day-to-day duties while participating actively in new implementations.
• Proven ability to project manage and team collaboration.
• Excellent oral and written communication skills.
• High level skill with MS Office products, including Word, Excel, Access, Visio, PowerPoint and Project.
• Bachelor's Degree in Heath Information, Information Systems, Information Technology, Computer Science or related field,or progressive experience which provides the required knowledge, skills and abilities. preferred

DMV record must be submitted with application.

Our compensation package includes:

• Competitive compensation
• Virginia Retirement System
• Health, Dental, Vision, & Life Insurance
• Health Savings Account/Flexible Spending Accounts
• Public Student Loan Forgiveness (PSLF) employer

Colonial Behavioral Health is an Equal Employment Opportunity Employer.
Colonial Behavioral Health offers a generous benefit package to include health ,dental, vision and life insurance, participation in the Virginia Retirement System (VRS), deferred compensation, flexible spending accounts, twelve (12) paid holidays, vacation and sick leave or PTO. Optional Participation in Legal Resources and numerous AFLAC Plans to choose from. Colonial Behavioral Health meets the qualifying criteria for Public Service Loan Forgiveness Employment (PLSF) .Please visit to apply for the position. EEO
01


Do you possess a bachelor's degree in Information Systems, Information Technology, Computer Science, or related field, or progressive experience which provides the required knowledge, skills, and abilities?

• Yes
• No

02


Do you have experience with any of the following:

• EHR/EMR software applications
• User access setup and resetting passwords
• Citrix, remote desktop, or other remote access software
• Analyzing data and ensuring accuracy of data
• Visio, Project, and PowerPoint
• Writing documentation

03


Do you have experience providing end user support?

• Yes
• No

04


How many years of experience do you have providing end-user training?

• No Experience
• 1-2 years
• 2-3 years
• 3-4 years
• 5 years or greater

05


How many years of experience do you have providing help desk support?

• No Experience
• 1-2 years
• 2-3 years
• 3-4 years
• 5 years or greater

06


How many years of experience do you have with programming or relational database?

• No experience
• 1-2 years
• 2-3 years
• 3-4 years
• 5 years or greater

Required Question