Head OF Operations

Director, Operations Lead - Loans Enablement At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. We’re seeking a future team member for the role of Director, Operations Lead – Loans Enablement to join our Loan Enablement Operations team. This role is located in Houston, TX. Impact & Responsibilities Lead delivery of Operations capabilities for the Platform, partnering with 'EPO' and Engineering to optimize client experience, control effectiveness, and efficiency across Operations Service Delivery Groups (SDGs). Define the Operations strategy for the Platform in collaboration with 'EPO' and Engineering leadership. Support Operations services across Pods and SDGs, driving continuous improvement in client experience, unit costs, and control enhancements. Implement and manage comprehensive Operations metrics including client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators with associated thresholds. Provide senior Operations expertise to support Platform mandate delivery, escalating issues to 'EPO', Operations Practice lead, and governance forums as needed. Engage directly with external clients to offer insights and advice on improving efficiency, including peer benchmarking. Identify and recruit Operations talent required within the Platform. Proactively implement standards, tools, and techniques defined by the Operations Practice, including metrics, Service Catalogues, Manual Touch Point reporting, and Digital Tool deployment in partnership with the Operations Hub. Champion the rollout of Operations learning within the Platform, partnering with the Operations Practice to enhance and develop training curriculum. Collaborate with Operations leads across other Platforms to share best practices, streamline hand‑offs, and optimize end‑to‑end transaction flows enterprise‑wide. Develop and execute a communications strategy to keep all Operations staff informed about Platform priorities and their roles in supporting them. Qualifications & Experience Bachelor’s degree or equivalent experience in a related field. 10–12 years of total work experience with at least 2–3 years of management experience preferred. Operations experience required, with Agile experience preferred. Experience with both BAU and larger project / program delivery preferred. Data management and Digital Tool deployment. Leadership and influencing skills. Ability to make hard and fast decisions. Problem solving. Passion for changing status quo and driving out‑of‑the‑box ideas. Non‑hierarchical, transparent, trustworthy. Eagerness to ‘roll up the sleeves’ in execution and learning; pushes the team to do the same. Able to communicate vision and get others on board. Prior hands‑on syndicated loan experience, familiarity with loan servicing, ClearPar, and LSTA preferred. Prior loan operations experience in a financial service setting preferred. Awards America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Benefits and Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey, focus on your health, foster your personal resilience, and help you reach your financial goals as a valued member of our team. You’ll also enjoy generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, Protected Veterans. #J-18808-Ljbffr