IT Help Desk Technician

IT Help Desk TechnicianAt Wightman, we rely on our IT systems to help us create the solutions for our teams, clients, and partners. We are seeking an IT Help Desk Technician to join us in providing efficient, valuable technical assistance to our users. In this role, the Help Desk Technician will have strong technical knowledge and be able to communicate effectively to understand the problem, seek clarification from end user when necessary, and explain and/or install the solution successfully while maintaining exemplary customer service.Essential Functions:Initial point of contact for users seeking assistance via phone, email, ticket and TeamsPerform remote troubleshooting through diagnostic techniques and pertinent questionsManage Helpdesk ticket systemInstall, change, and repair computer hardware and softwarePerform routine software checks of shared workstations and conference room technologyManage replacement technology equipment stockRoutine visits to regional offices for staff supportRequired Traits & Characteristics:Proven problem-solving skillset, while technically minded and efficientAbility to work in a team environment, and able to work with employees both in-person and remoteDemonstrates knowledge of computer hardware, software, and mobile devicesAbility to diagnose and resolve basic computer technical issuesCustomer service experience with proven time management skills and ability to multi-task and prioritize workAttention to detailHighly motivated and demonstrates initiativeProficiency in Microsoft software, including Office 365, Teams, OneDrive, and OneNote.Organizational Relationships:Reports to IT ManagerRequired Education/Experience:High School diploma or equivalentPreferred Education/Experience:Associates of Computer Science or related fieldAutodesk product familiarityAdobe productsBluebeamTravel: Position based in Kalamazoo. Travel between regional offices will be required for team member support.About Wightman:Let's face it: no matter your career trajectory – whether you're just starting out, currently in a mid-level position, or are looking to accelerate your career opportunities – you want to work for a firm that does great work, gives back to their community, supports your career path, and do it all alongside people with whom you can connect. After all, you spend a third of your day at work; why do it in a place where you do not feel valued, are longing for more responsibility, or feel disconnected from your clients? If you are seeking a position at a legacy consulting firm that is wholly owned by its employees, looking to do impactful work that matters, and find a work culture that supports your family life, bring your skills to Wightman.Our full-service architectural, civil engineering, and land surveying firm, which was established in 1946, exists to serve people and the communities in which we live. We have a dynamic team of over 200 professionals that work to analyze, advise, design, and deliver successful projects in partnership with government, education, commercial, and energy clients throughout the Great Lakes region. We offer our clients comprehensive, multi-disciplinary services including Architecture, Civil Engineering, Surveying, Construction Services, GIS, Interior Design, and Reality Capture. What does that mean? It means we design and build awe-inspiring and award-winning streetscapes and 21st century learning environments, inspect interstates and bridges that ensure safe travel, accurately determine boundary lines and draw topographic maps, support energy service providers grow and enhance their green and traditional infrastructure, construct data-driven mapping solutions, envision outdoor gathering spaces that foster community, and so much more.