Training Specialist II

Summary Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team! Position Purpose Responsible for identifying training needs, developing training materials and facilitating training. Provides training, guidance and leadership for new training specialists. Develops performance assessments and testing materials. Manages trainees and communicates effectively with area management on trainee performance. Location This position is full-time (40-hours/week) Monday-Friday fully onsite. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-4:30PM. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at 4101 Percival Road Columbia, SC 29229-8320. What You’ll Do Leads, plans and prioritizes training projects from conducting training needs assessments to the delivery of the final product which meets customers specifications and due dates. Responsible for all timely deliverables in a training project to include facilitating technical and non-technical training to employees, business partners, external customers, and other audiences. Contributes expertise as a member of various functional groups. Ensures final product meets customer specifications and deliverable dates are met. Follows project methodology in the development of trainee and/or training performance assessments and testing materials. Develops, revises, and updates training materials. Analyze, identify and develop training solutions using blended learning techniques and innovative technology/tools to meet business goals. Gathers data from quality audits and team development surveys and incorporates in training deliveries. Tracks and monitors team interactions and provides feedback to trainees and their management. Identify developmental needs and provide guidance, coaching and train-the-trainer sessions as needed. Prepare appropriate reports and presentation materials as requested. Facilitates training to all levels of management. Evaluates various training trends, techniques, and/or programs. Performs other tasks as needed to support the training area to include but not limited to maintenance of training database, reports, assessments, etc. Required Education Bachelor's Degree Degree Equivalency 4 years job related work experience or Associate's and 2 years job related work experience Required Experience 3 years-job related work experience, including 2 years’ training experience plus 1 year insurance related work experience. Required Software and tools Microsoft Office and standard classroom and office equipment. (PC skills are needed to support the development of training programs and materials.) Strong project management skills. Ability to learn corporate and other required systems. Familiar with a variety of training technology (e.g. audio/visual, virtual, podcasts, webinars, tele-conference and other training tools). Required Skills and Abilities Strong verbal, written and human relations skills; Strong research, planning and data gathering and analysis skills. Strong design and development skills to create outputs in various methods. Strong Organizational skills necessary to schedule, prioritize and complete work assignments. Ability to acquire strong knowledge for multiple lines of business and job functions. Ability to acquire an understanding of the complex technical environment of the organization. Excellent project management skills. Able to perform job responsibilities with little to no management supervision. Demonstrate skills in training material development and classroom presentations to large groups and a variety of audiences. Understand Adult Learning Principles and appropriate learning development methodologies. Benefits We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401k retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Education Assistance Service Recognition National discounts to movies, theaters, zoos, theme parks and more What We Can Do for You We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email View email address on click.appcast.io or call View phone number on click.appcast.io with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case‑by‑case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Veterans Welcome! BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We’ve found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more. Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson. If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty. Welcome Here’s Your Smart Career Move Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we’re stronger than ever. Our A.M. Best rating is A+ (Superior) — making us the only health insurance company in South Carolina with that rating. We’re the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team! #J-18808-Ljbffr 001 BlueCross and BlueShield of South Carolina