Insurance Account Representative

Job Description

Job Description

Benefits:

• Licensing paid by agency
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About our Agency:
Nabozny & Associates, Inc., an American Family Insurance agency based in Maple Grove, Minnesota, has been earning trust for more than 90 years the right way—by showing up, doing what’s right, and building lasting relationships.

We’re proud to serve Maple Grove and the surrounding communities, working closely with LGBTQ+ and Hispanic customers. Celebrating diversity and inclusivity is vital to our agency values. Our focus is on helping individuals and families protect what matters most through genuine care, clear guidance, and service that makes every client feel like part of the family. For us, integrity isn’t just a word—it’s how we operate every single day, and we’re committed to inclusive, people-first service in everything we do.

If you’re passionate about helping people, enjoy building meaningful connections, and are comfortable, respectful, and confident building relationships across diverse communities, you’ll feel right at home here—and have the opportunity to grow with a team that values trust, service, and community.

Position Overview:
We are seeking a motivated and customer-focused Insurance Account Representative to join our team in Maple Grove. This role is ideal for someone who enjoys building relationships, providing expert guidance, and helping clients find the right insurance solutions to meet their needs.

You’ll play a key role in both sales and service - supporting existing clients while also identifying opportunities to grow the business. If you thrive in a fast-paced environment and enjoy working with people, we’d love to connect with you.

Responsibilities:

• Analyze client needs and recommend appropriate insurance products and coverage options
• Build and maintain strong relationships with new and existing clients
• Assist customers with policy questions, updates, and service requests
• Handle inbound inquiries and provide professional, timely support
• Identify opportunities to cross-sell and upsell insurance products
• Maintain accurate records of client interactions and policy details
• Collaborate with team members to ensure a smooth and positive customer experience

Qualifications:

• Bilingual Spanish strongly preferred
• Previous experience in insurance preferred
• Active insurance license preferred (or willingness to obtain)
• Excellent communication and customer service skills
• Strong organizational and time-management abilities
• Ability to manage multiple client accounts and priorities effectively
• Comfortable working in an on-site office environment
• Aligns with company values of diversity and inclusion