Student Accounts Specialist

George Fox University's Student Accounts Department is seeking an experienced, highly motivated team player to join their team as a Student Account Specialist.

About the Job:

The Student Account Specialist manages all aspects of the "payment for college" process. This includes student accounts receivables, in the traditional sense, but we approach this task uniquely. With our customer service philosophy and our goal of helping students be wise stewards of their resources, we invest and participate in student's lives. Account Specialists have the authority and responsibility to extend grace, interpret and enforce policy, intervene and advise, assess risk and act accordingly, and recommend administrative actions.

Job responsibilities include, but are not limited to:

• Responding to and greeting prospective and current students and families in person, by email, text, online video appointments and by phone regarding financial policies and the payment for college process; making referrals and advocating with the Financial Aid office and others about services, retention, and financial clearance.
  
• Managing assigned student accounts receivables through proactive customer services: problem solving, promoting sound financial decision-making, providing payment estimates, payment coaching and initiating follow up actions, through financial aid, and collecting.
  
• Exercising delegated authority and decision making for: financial clearance, payment plan approval/denial, granting financial hold exceptions, late fee penalties, and giving input in tuition financial appeals and decisions impacting retention.
  
• Using integrated student software systems to manage accounts: managing data and related tasks, analyzing and auditing student charges, reporting system issues, setting up and maintaining payment plans, receipt payments, managing student transitions, uploading and posting batches, impacting "service indicators" and testing software updates prior to implementation.
  
• Imparting knowledge to current students and their families in an organized cohesive way as well as making referrals and advocating.
  
• Reviewing and reporting Title IV regulatory compliance issues for withdrawn students (Federal Return of Title IV fund aid adjustments), refund requirements (Federal Cash Management rules), IRS 1098T reporting, and payment rules (Allowable vs Non-allowable Costs).
  
• Project management as assigned: running queries, exporting, using Excel to analyze data, initiating/delegating appropriate next action and following through. Efficiently and effectively use Google Suite tools for management of tasks, projects and as a communication tool.
  
• Delegating tasks to work-study students as needed.
  
• Innovating and improving processes: learning, training, initiating and contributing solutions, actively participating in an office that highly values problem solving and teamwork.
  
• Communicating effectively and courteously with others, including employees, students, and the public, in a spirit of teamwork, respect and customer service.
  
• By actions, words, and lifestyle, be a Christian role model to students, whether through casual contact or in a formal supervisory role.
  
• Demonstrated experience working cross-culturally with respect, appreciation and humility.
• Other duties as assigned.

We're looking for candidates who have:

• A High school diploma and some college experience.
  
• A demonstrated aptitude for technology and computers.
  
  • Proficiency using Google Suite and Microsoft Office.
    
• The demonstrated initiative and problem-solving skills with good reasoning and judgment.
  
• High ownership and sense of responsibility within a "team" construct.
  
• The proven ability to work effectively under pressure or in a fast-paced environment.
  
• The ability to be detail oriented and organized.
  
• A high level of discretion and integrity in maintaining confidentiality.
  
• The ability to communicate effectively in English, orally and in writing, including on telephone, and to understand and follow instructions
• Legal authorization to work in the United States. This position does not offer visa sponsorship; therefore, only applicants who do not require sponsorship for employment visas, now or at any point in the future, should apply.
• A commitment to the University's Theology of Racial and Ethnic Diversity.
• A desire to work with a diverse community of students and employees who represent various cultures, backgrounds, abilities, ethnicities, political views, and expressions of Christian faith.
  
• A personal commitment to Jesus Christ and express their Christian testimony in a church. In addition, employees agree to live in agreement with the Community Lifestyle Statement and affirm the theological commitments expressed in the Statement of Faith.
  

Preference Will be Given to Those Who Have the Following Attributes:

• A college degree.
• Customer service experience in a financially related field.
  
• Student account or account receivables experience.
  

Job information:

• Hours Per Week: 40 hours per week
• Primary Work Location: Newberg Campus
• Working Conditions: Physical requirements are those of a normal office environment.
  
• Supervisor: Associate Director of Student Accounts

George Fox University has been transforming student's lives for over 125 years. We are a Christ-centered community that prepares students spiritually, academically, and professionally to think with clarity, act with integrity, and serve with passion. Our vision is to be the Christian university of choice known for empowering students to achieve exceptional life outcomes. We put students first, with Christ at the center of our work, embracing change in order to improve. We are looking for enthusiastic candidates to join us in creating transformational experiences for our students.

Being a part of our community means a commitment to faith and to a lifestyle that is consistent with the university's mission as described in the Statement of Faith and Community Lifestyle Statement on our website.

As a Christ-centered community, George Fox University is an institution that values diversity as an essential dimension of God's design for human communities.

What is most appealing about working at George Fox University?

• Faith-centered: Our culture is unique for higher education. At George Fox you can pursue academic excellence while integrating Biblical scriptures, praying with staff members and students at work, and helping to make an impact on the world in a way that promotes Christian values.
• Unapologetically Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God's Word.
• Live out your calling: You are able to use your God-given talents and abilities while having a profound influence on students as they deepen their relationship with Jesus Christ.
• Equip students for kingdom work: You can be a part of helping students discover their callings, at which they will be able to glorify the kingdom of God just as they have seen you do.
  
  
  

For your personal well-being we offer:

• A strong Christian vision and mission-led organization with opportunities for your growth and contributions.
• Wonderful Christian peers and a vibrant student population.
• A beautiful and peaceful campus environment with areas to walk and coffee shops and restaurants close by.
• Free Fitness Center membership.
• Free parking.
• Rich employee benefit package.
  

Application Procedures - kindly apply only through this website

When completing the online application, please upload the following as Word or .pdf documents in the section marked Letter of Interest and Curriculum Vitae or Resume :

• Letter of Interest
• Curriculum Vitae (CV) or Resume
• Other supporting materials may be requested at a later stage of the review process.

Interested applicants are encouraged to apply immediately as review of applications will begin immediately and continue until the position is filled.

We invite you to Be Known at Oregon's largest private and nationally recognized Christian University!

**This position is subject to close at any time, regardless of the date on the posting.
**Have questions or need assistance with our application process? Contact View email address on click.appcast.io

Equal Employment Opportunity Policy

The university is an equal-opportunity employer. Every employee has the right to work in surroundings free from all forms of unlawful discrimination. It is our policy to make decisions about applicants and employees without regard to sex, age, race, color, marital status, national origin, disability, veteran status, or any other status to the extent prohibited by applicable local, state, or federal law. This prohibition applies not only to the recruiting and hiring process but to all facets of the employment relationship, including promotion, pay, training, classification, performance reviews, discipline, and termination.

George Fox is owned by the Northwest Yearly Meeting of Friends Church and its mission is distinctly Christian. Employees are required to agree with and abide by the university's faith statement and its statement of community responsibilities. Within the context of this agreement and commitment, employment opportunities are otherwise available to all persons on the basis of their experience and skills.

In the recruiting process, the university may make special effort to solicit applicants from underrepresented groups. This is done as an affirmative step to increase the representation of these populations in the university's workforce to better match their availability in the labor market. Hiring decisions are based on the applicants' qualifications as they relate to the needs of the position.