Patient Care Coordinator

Job Description

Job Description

JOB DESCRIPTION
My Psychiatrist is a well-established multi-disciplinary outpatient mental health group practice. We are seeking Full-Time Patient Care Coordinator/Medical Receptionist. 

JOB RESPONSIBILITIES
?    Greet patients and visitors with a friendly and professional demeanor
?    Answer phone calls and respond to patient inquiries promptly and courteously
?    Schedule patient appointments and manage the appointment calendar
?    Collect and verify patient information, including insurance details and personal information
?    Maintain accurate patient records and update patient information as needed
?    Process patient payments and assist with insurance billing and claims
?    Assist clinical staff with administrative tasks as needed, such as filing, scanning, and faxing
?    Monitor and maintain the cleanliness and organization of the reception area and waiting room
?    Ensure compliance with all HIPAA regulations and patient privacy policies
?    Manage the patient check-in and check-out process, including verifying insurance eligibility, collecting co-payments or other fees, and providing necessary paperwork to patients
?    Direct patients to the appropriate waiting area or treatment room and notify clinical staff of their arrival
?    Maintain an organized and up-to-date filing system for patient records and other office paperwork
?    Coordinate with other staff members to ensure the smooth flow of patient care and office operations
?    Follow established protocols for handling emergencies or urgent patient requests
?    Attend meetings and training sessions as required to stay up-to-date on office policies and procedures
?    Perform other duties as assigned by the office manager or clinical staff.

REQUIREMENTS
?    Must work Monday to Friday, 8am-4pm or 10am-6pm schedule
?    HS/GED required, some college preferred
?    Retails, hospitality, customer service or sales backgrounds are desired
?    Strong customer service skills, warm and friendly demeanors,
?    Well-versed in technology and computer, technically savvy
?    Previous experience in healthcare or mental health office is highly desired

PAY & BENEFITS
?    Paid time off and paid holidays
?    Paid bereavement leave
?    Health, Dental and Vision insurance
?    Employer paid Long Term and Short Term Disability 
?    Employer paid Life Insurance 
?    401k with employer matching