Chick-fil-A Restaurant Operations Director

Job Description

Job Description

Company: Chick-fil-A Spotsylvania Towne Centre

• Locally owned and operated by James Sullivan, who began his Chick-fil-A journey as a Team Member at age 16, served in Chick-fil-A's Leadership Development Program, and ultimately returned to his hometown restaurant as the Owner/Operator.
  
• James is passionate about developing future leaders and creating opportunities for others to grow personally and professionally through direct mentorship, coaching, and hands-on leadership development.
  
• This is a unique opportunity to work directly alongside an Owner/Operator who has successfully progressed from Team Member to business owner and is committed to helping others pursue similar growth opportunities.
  
• Chick-fil-A Spotsylvania Towne Centre is a growing business with sales increasing by more than 10% year-over-year and a rapidly expanding catering program serving the greater Fredericksburg community.
  
• Located inside Spotsylvania Towne Centre, this restaurant offers leaders broad exposure to every aspect of the business, creating accelerated growth opportunities and greater ownership than many traditional restaurant environments.
  
• The restaurant actively supports the Fredericksburg community through partnerships with local events, youth programs, and the Fredericksburg Nationals baseball organization.
  
• Chick-fil-A has received the highest customer satisfaction scores among quick-service restaurants for 11 consecutive years.
  
• Chick-fil-A is the largest quick-service chicken restaurant chain in the United States and one of the fastest-growing restaurant brands in the nation.
  
• Chick-fil-A has been recognized by Forbes for Best Customer Service (2026), America's Dream Employers (2026), America's Best Companies (2026), America's Best Large Employers (2026), Most Trusted Companies in America (2026), Customer Experience All Stars (2024), Best Brands for Value (2025), Best Brands for Social Impact (2023), Best Employers for Women (2023), and The Halo 100 (2022).
  
• Chick-fil-A has invested more than $244 million in Team Member scholarships since 1973, including more than $29 million awarded in 2026 to more than 16,000 recipients, the largest annual scholarship investment in the company's history.
  

Value and Appreciate Employees

• Competitive Hourly Pay
  
• Bonus Opportunity
  
• Leadership Development & Training
  
• Direct Mentorship from the Owner/Operator
  
• Free Meals During Shifts
  
• Paid Breaks
  
• Scholarship Opportunities
  
• Tuition Discounts at Over 100 Colleges
  
• Sundays Off
  
• Overtime Available
  

Opportunity

At Chick-fil-A Spotsylvania Towne Centre , we are looking for a driven, high-capacity leader to join our team as a Restaurant Operations Director. This is not a traditional restaurant management position. This is a hands-on leadership opportunity designed for someone who wants to build a career, develop leaders, and gain meaningful ownership within a growing business.

Working directly alongside Owner/Operator James Sullivan, you will help lead daily operations, develop future leaders, improve business performance, and create remarkable experiences for both guests and team members. While this role initially focuses heavily on Front of House leadership, the long-term vision is much bigger. The right candidate will have the opportunity to take on increasing operational responsibility, influence strategic decisions, and become a key leader in the future growth of the business.

If you are looking for an opportunity to lead people, drive results, improve systems, and gain direct mentorship from an Owner/Operator who successfully progressed from Team Member to Chick-fil-A Operator, we would love to meet you.

Your Impact

• Lead all Front of House operations, ensuring excellence in guest experience, speed of service, accuracy, cleanliness, and overall restaurant performance.
  
• Build and develop a high-performing leadership pipeline by coaching Shift Leaders and Team Members, identifying future leaders, and creating clear paths for growth and accountability.
  
• Partner directly with the Owner/Operator to drive key business metrics including labor productivity, guest satisfaction, food safety, staffing health, and operational execution.
  
• Analyze guest feedback, CEM data, labor reports, and operational trends to identify opportunities, solve problems, and implement solutions that improve results.
  
• Own scheduling, staffing, and labor stewardship, balancing exceptional hospitality with strong financial performance and responsible resource management.
  
• Lead and influence a team of 50+ Team Members and leaders through intentional coaching, clear expectations, performance conversations, and consistent follow-through.
  
• Collaborate with the Culinary Director and leadership team to align Front and Back of House operations, strengthen communication, and create a unified restaurant culture.
  
• Ensure Chick-fil-A standards are executed consistently through proactive coaching, operational discipline, food safety excellence, and attention to detail.
  
• Create systems, processes, and operational improvements that increase efficiency, strengthen execution, and support long-term restaurant growth.
  
• Help prepare the restaurant for future expansion and Operator relocation goals by building leadership bench strength, developing successors, and creating sustainable operational excellence.
  
• Foster a culture rooted in Ownership, Responsibility, Excellence, and Care while helping team members grow both personally and professionally.
  
• Serve as a trusted strategic partner to the Owner/Operator, helping translate vision into action and ensuring key initiatives are executed effectively.
  

Background Profile

• 2+ years of leadership experience
  
• Bachelor's Degree preferred, but not required
  
• Restaurant, hospitality, retail, military, or comparable leadership experience preferred
  
• Demonstrated ability to lead people and achieve results
  
• Strong communication skills and emotional intelligence
  
• Desire to grow professionally and take on increasing levels of responsibility
  
• Passion for serving others and developing people
  
• Alignment with Chick-fil-A's values, culture, and commitment to excellence
  

Apply now and you will be contacted ASAP.