Service Manager

Job Description

Job Description

Service Manager – Chrysler Dodge Jeep Ram | Santa Barbara, CA
$12,000–$15,000 monthly + performance-based bonus opportunities

At CDJR of Santa Barbara, service is more than maintaining vehicles—it’s about building relationships, creating trust, and delivering an ownership experience that keeps customers coming back.

We’re looking for an experienced Service Manager who leads with accountability, develops strong teams, and understands how to create an exceptional customer experience while driving department performance. This opportunity is best suited for someone who has successfully led dealership service operations and is ready to bring that experience into a collaborative, customer-focused environment.

Representing Chrysler, Dodge, Jeep, Ram , this role is ideal for a leader who understands how to balance people, process, and performance—supporting Service Advisors, Technicians, and customers while building a culture employees are proud to be part of.

Why Join Our Team?

• Competitive compensation package with performance-based bonus opportunities
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and support for work-life balance
• Collaborative dealership culture that values leadership, accountability, and professional growth
• Opportunity to make a visible impact on team development, customer loyalty, and department success
• Manufacturer-supported training and continued career development

What You’ll Do

• Lead daily operations of the Service Department with a focus on efficiency, customer satisfaction, and profitability
• Inspire, coach, and develop Service Advisors, Technicians, Porters, and support staff
• Drive performance across key fixed operations metrics including CSI, ELR, technician productivity, proficiency, labor sales, and retention
• Create an organized, high-performing service environment with strong communication and teamwork
• Oversee workflow, shop capacity, dispatch, and repair quality to improve turnaround times and customer experience
• Support loaner operations and customer transportation processes to ensure a seamless ownership experience
• Partner closely with Parts, Sales, and dealership leadership to strengthen customer retention and long-term business growth
• Maintain compliance with manufacturer standards and dealership operating expectations
• Foster a culture built on professionalism, urgency, and delivering service customers can trust

What We’re Looking For

• Demonstrated success leading an automotive service department with responsibility for team performance, customer experience, and operational results
• Previous experience managing Service Advisors, Technicians, workflow, and fixed operations metrics preferred
• Strong understanding of dealership service operations and performance drivers
• CDJR experience strongly preferred; domestic brand or high-volume service leadership experience highly valued
• Customer-focused mindset with strong communication and problem-solving skills
• Ability to motivate teams while maintaining operational excellence
• Valid driver’s license with an acceptable driving record
• Flexibility to support business needs, including occasional evenings and weekends

Join a team that values experience, leadership, and creating a service experience that reflects the community we serve. If you’re ready to make an impact and continue building a high-performing department—we’d love to hear from you.