Customer Service Representative II - Mortgage Origination/Servicing

Job Description

Job Description

Strongbridge LLC, is seeking full-time Customer Service Representatives / Mortgage Professionals to work in person, in our call center. Our representatives play an important role in the mortgage industry and engage with lenders, banking/mortgage institutions and consumers to answer questions and provide important information about HUD FHA and reverse mortgages. Potential candidates MUST be able to pass a standard background AND CREDIT check WITH drug screen. This is a full-time opportunity with a shift of 10am - 6:30pm.

This position is covered under the Service Contract Act (SCA) and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. This position is eligible for paid vacation, sick leave, and holidays. 

Customer Service Representative Basic Qualifications:

• Minimum of two years of FHA loan origination experience (loan processor, underwriter, loan officer) plus an additional year of customer service or contact center experience, OR at least three years of loan origination experience working with conventional loans and /or other government-backed loans (FHA, USDA, VA)
• Two - four years of college or equivalent work experience
• Strong interpersonal and customer service skills
• Basic PC skills (including MS Office) and the ability to effectively navigate a computer Customer Relationship Management application, related websites and support tools
• Effective written and verbal communication
• Ability to analyze and solve problems
• Ability to manage time effectively
• Ability to type 35 words per minute
• The ability to work an 8-hour shift, Monday through Friday between 8am to 8pm Eastern Time, based on business needs

Headquartered in Sterling, Va., Strongbridge is a Federal Government service provider. Strongbridge has extensive experience and knowledge in systems engineering, IT services, strategic communications and program support. Strongbridge is financially secure and a trusted partner that treats our customers, partners and employees with integrity and respect.

What Sets Strongbridge Apart

Strongbridge is a robust and agile small business led by seasoned government contracting executives with the quality processes and management controls of a large business. Our program management processes and techniques are based on industry best practices, and certified by external auditors, ensuring low performance risk. Strongbridge has a proven record of customer satisfaction that provides assurance to our customers of future high performance. Strongbridge offers a comprehensive benefits package for full-time employees including paid time off, paid holidays, 401k with company match, health/dental/life insurance/short and long-term disability and flexible spending accounts. 

Strongbridge is committed to hiring and retaining a qualified workforce. All employment decisions are based on business needs, job requirements, and individual qualifications. Applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. Strongbridge also maintains a drug-free workplace.