Senior Product Designer (Knowledge Graph, NASA)

As a Senior Product Designer at Grafana Labs, you will join a growing Product Design organization of more than 25 designers, researchers, engineers, and design leaders distributed across six continents You will work within a 100% remote R&D organization, so strong, proactive remote communication, collaboration, facilitation, and relationship building skills will be essential to your success As Senior Product Designer for Grafana Cloud’s Knowledge Graph, you’ll design experiences for the context layer of Grafana Cloud that powers our entity graph, entity catalog and RCA workbench Knowledge Graph automatically discovers services, infrastructure, and databases from the telemetry teams already have, maps how they depend on each other, and runs anomaly detection This gives engineers, SREs, and their agents an up to date picture of their systems We want anyone to be able to understand a system and resolve an incident faster, without writing queries or maintaining alert rules, not just the one person who happens to know it best Over time, you will develop deep expertise in your product area and associated customer and user personas, use cases, and workflows, which will enable you to design tailored, role-driven experiences You will also have an opportunity to contribute to the evolution of the Product Design team at Grafana by coaching and mentoring other designers, collaborating on team internal initiatives, and helping evolve new ways of working, learning, and having fun together as the team scales Enabling customers to easily understand and explore how their systems connect to each other. Find clear, simple ways to show complex, constantly-changing information without overwhelming the user Translate research and data to experiences that are easy to digest and break down complexity Tailor the experience to different target audiences, covering multiple user perspectives Work cross-functionally with peers and leaders in engineering, product management, technical writing, and GTM functions, as well as other members of the Product Design team Prioritise for delivering impact while balancing business priorities, customer wishes and technical considerations Document user needs and pain points, design directions, UX trade-offs, and detailed designs for specific features and enhancements Execute research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and members of the Grafana user community Benefits Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space Choice of tech: There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists Paid parental leave: Grafana offers paid parental leave to all eligible new parents. This offers Grafanistas time to bond with and care for their children in the first year after birth or adoption Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy 7+ years of relevant design experience working on B2B/enterprise software products, ideally designing tools and services for developers or other highly technical users Attention to detail and willingness to learn about a complex, very technical product space Experience running qualitative research in complex fields, building empathy with users and humans, their needs and pain points even when you have very little in common with them A portfolio of effective designs for complex products delivered in a fast-paced environment You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity Ability to rapidly gain an understanding of a technical domain and associated customer needs and user workflows in order to design effective experiences within that domain Domain knowledge or experience related to observability, cloud infrastructure, and/or database monitoring Experience helping design teams, especially at engineering led companies, level up their practice, collaboration with partner functions, and user and organizational impact Experience designing complex, data-dense interfaces with a focus on clarity #J-18808-Ljbffr Grafana