Customer Relationship Liaison

Job Title

Job Description

Additional Information About the Role

Full time 40 hours a week

Monday through Friday from 8 am to 4:30 pm

Some Weekend Coverage

Supporting Missouri BJC Hospice Service Areas

Responsible for maintaining and establishing relationships with the community

IRS Standard Rate for Mileage Reimbursement

Overview

BJC Home Care offers patients and their families a complete range of home care services, including skilled nursing services, adult and pediatric hospice and supportive care, rehabilitation therapy, home infusion therapy, infusion treatment rooms, home medical equipment and high-tech respiratory care. Specialty home care programs also are available, including adult and pediatric asthma, cardiac, diabetes, orthopedic and wound care programs.

BJC Home Care provides care to thousands of patients in both Missouri and Illinois. Serving more than 25 counties, it has become the largest home care network in the region and one of the largest in the country.

The Marketing team of BJC Home Care Services works to promote our organization's services to and facilitate patient referrals from physicians, hospitals and other healthcare facilities in the geographic area in which we provide patient care and services.

Preferred Qualifications

Role Purpose

Advocate for the Medicare benefit and educate on services available from BJC Hospice, Home Infusion, Home Health, and/or Home Medical Equipment to members of the healthcare and patient community. Develop community relationships and maintain positive relationships with customers and referral sources within the Community. Respond to customer and community needs and describe the Medicare Conditions of Participation to increase awareness of available services and program requirements.

Responsibilities

• Builds and maintains effective relationships with key referral sources.
• Develops, facilitates, and coordinates the referral process to promote a seamless, timely and comfortable transition experience for referring providers, patients, and their families.
• Provides presentations of hospice philosophy and program requirements to an array of healthcare and community audiences.
• Identify areas to increase referrals and develop and implement marketing plans.
• Serves as a liaison between BJC Home Care Services and clients, actively participating and engaging in community partnerships.

Minimum Requirements

Education

• Bachelor's Degree

Experience

• 2-5 years

Supervisor Experience

• No Experience

Licenses & Certifications

• Automobile Liability Insurance
• Valid Driver's License

Preferred Requirements

Education

• Bachelor's Degree
• Bachelor's Degree

Experience

• 5-10 years

Licenses & Certifications

• RN

Benefits and Legal Statement

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer