Team Member Relations Coordinator

Team Member Relations Coordinator - Eatn Park Hospitality Group

Are you looking for a values-driven environment with opportunities to learn and grow Do you want to join a fun supportive team where you can build lifelong relationships At Eatn Park Hospitality Group weve been creating smiles since 1949one guest one meal and one team member at a time. Now were searching for a Team Member Relations Coordinator to join our Eatn Park Hospitality Group team.

Eatn Park Hospitality Group represents a diverse family of brands that span more than a dozen states across more than 150 locations and with nearly 10000 team members. We are a family-owned and operated company with deep roots that inspire our future. Our enduring commitment to our Core Values and our shared purpose to Create a Smile guide and fuel our growth as a group and as individuals.

WHY YOULL LOVE THIS ROLE

As a Team Member Relations Coordinator youll be part of our enduring legacy and exciting growth. Heres what you can expect:

We Care About People and our Team Member Relations Coordinator helps us do so!Our Team Member Relations Coordinator is committed to addressing the issues that can arise in our team members work Coordinator provides support to management and the Team Member Relations Specialists on human resources matters and key people-centered processes. Additionally the Coordinator helps ensure that we care for our people in ways necessary to comply with our legal obligations as an employer.

Key Job Responsibilities:

• Provides front-line team member support for human resources related questions and inquiries guiding our team members to resources available to them and asking for clarifying information.
• Triages phone calls and ensures messages are directed to the right department or team member.
• Drafts communications for management and hourly team members.
• Provides consultation and guidance to site management on human resources matters and key people-centered processes.
• Conducts initial conversations and interviews for basic employee-relations matters and resolves complaints with guidance from Team Member Relations Specialists and Legal Counsel.
• Manages investigative intake which includes assessing reports from multiple platforms analyzing the potential risk impact and creating cases for investigation in the company case management system.
• Assists with responding to unemployment compensation claims which includes utilizing an online case management system and interacting with site management to accurately and timely respond to claims.
• Supports the reasonable accommodation process by ensuring team member paperwork is sent timely and accurately recording in an internal tracking system.
• Gathers documents and information in response to personnel file requests third-party subpoenas and information requests and at the direction of Labor & Employment counsel.
• Provides support in creating presentations trainings charts an efficient manner to be easily digested by stakeholders executives and site leadership.

WHAT MAKES YOU A GREAT FIT

Were searching for team members who welcome new challenges and care deeply about people. Every team member across the company plays a role in bringing our Core Values to life every addition to aligning to our values youll be successful here with these skills and qualifications:

• A bachelors degree in human resources management (or related field) or any similar combination of education and experience.
• 1 year of experience in HR or relevant position with exposure to HR policies and procedures.
• Working knowledge of local and state-specific employment laws and regulations such as Title VII FMLA ADA FLSA.
• Willingness to learn and be trained in HR best practices including conducting investigations and reporting on findings providing advice and guidance to management and hourly team members on policies and human resources matters engaging in the reasonable accommodation interactive process with team members and providing guidance to management on the unemployment compensation process.
• Excellent verbal and written communication skills; experience presenting concise and organized analyses with detailed explanations regarding findings appropriate for the intended audience.
• Self-motivated work style; able to work well with minimal supervision and in a team environment.
• Ability to manage varying volume of cases and prioritize these matters by content.
• Understanding of investigation principles including capability to draw conclusions on challenging cases.
• Demonstrated ability to engage in respectful debate with a goal of propelling overall work product.
• Experience pivoting priorities with short notice and managing multiple risk related situations at one time.
• Analytical and problem-solving skills to assess information and apply critical thinking to support the investigative process.
• Proficient in Microsoft Office including Word Excel and PowerPoint with proven capability of summarizing data and key findings in simple formats that can immediately be applied by key stakeholders.

OUR COMMITMENT TO YOU

We believe our team members deserve the same hospitality we give our guests. Wherever you are on your journey we offer rewards and resources to highlight the important moments both at work and at home.

• Schedule: Monday through Friday with flexible start and end times and hybrid eligibility.
• Health and Well-Being: Medical dental vision life insurance and 401(k) Paid Time Off.
• Career Growth: Access to Smile Universe training and internal promotion pathways.
• Welcoming and Fun: 20% discount at all our brands.

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Eatn Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

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