Technical Supporter

For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well.
For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. Global company with 9 brands in 8 countries and employees worldwide
Homeowners have turned to us for 300 million home projects and counting
The Technical Operations team at Angi keeps our IT environment running exceptionally for every employee. We're a fast-paced, collaborative team that's always looking to improve - and we're looking for a motivated, customer-service focused IT Support Technician II to help us do just that. This role is based in our Denver office 3 to 5 days per week, with some flexibility for work from home days based on team workload.
The IT Support Technician II serves as a key connection point between employees and high-level systems engineering, delivering high-quality IT support across hardware, software, and infrastructure. Beyond day-to-day troubleshooting, this role contributes to broader initiatives including endpoint management, asset operations, conference room management, and site deployments, directly impacting the productivity and experience of Angi's workforce.
Endpoint Support & Troubleshooting Provide Tier 1 & 2 deskside and remote support across Windows and Mac endpoints. Perform advanced troubleshooting of hardware, OS, drivers, network connectivity, VPN, SSO, and productivity tools (e.g., M365, Google Workspace, conferencing platforms).
Device Deployment & Lifecycle Management Prepare, deploy, and maintain laptops and desktops using standard MDM tools (e.g., Intune, Jamf). Own the full device lifecycle — including refreshes, one-off replacements, RMA/warranty coordination, and secure decommissioning/data sanitization for e-recycling. Remediate vulnerabilities and ensure assets remain current with software and InfoSec standards.
Inventory & Asset Management Manage on-site inventory to ensure stock availability for operations. Coordinate with ITAM on shipping and logistics, maintain deployment runbooks, and keep asset records accurate with minimal rework. Conduct regular audits and provide tailored reports to support organizational directives.
Onboarding & Employee Experience Own the IT onboarding experience, ensuring all new hires have their equipment and basic system access in place by the end of their first week. Support conference rooms and events through A/V setup, video conferencing configuration, and rapid incident triage during live meetings.
Documentation & Knowledge Sharing Contribute to the team knowledge base and SOPs by documenting root causes and permanent fixes for recurring issues. Additional Expectations Participate in on-call rotation for after-hours critical issues. Travel to various locations to support site buildouts, team events, and field support needs. 2+ years in a technical desktop/endpoint support role with a strong customer service focus, including proven Tier 2 ownership, escalation handling, and executive level support
Experience with ticketing/ITSM platforms, SLA adherence, and change/control processes; Proficiency with Windows 11 and macOS administration, endpoint security, drivers/firmware, and device management tooling (Jamf &Intune)
Hands-on networking fundamentals, VPN clients, and SSO/MFA troubleshooting
Demonstrated inventory management practices with ability to organize data within a spreadsheet
We value diversity
We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.
Our hiring process may utilize artificial intelligence (AI) tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.
The salary band for this position ranges $58,000 - $75,000 commensurate with experience and performance. This position will be eligible for a competitive year end performance bonus & equity package.
Full medical, dental, vision package to fit your needs
Flexible vacation policy; Pet discount plans & retirement plan with company match (401K)