Administrative Specialist Senior Healthcare

Administrative Manager for Michigan Hospital Medicine Safety Consortium

We are looking for a creative and driven individual to join the Michigan Hospital Medicine Safety Consortium (HMS) leadership team as an administrative manager.

The Michigan Hospital Medicine Safety Consortium (HMS) is a Blue Cross Blue Shield of Michigan (BCBSM) and Blue Care Network (BCN)-funded Collaborative Quality Initiative. We are a data-driven collaborative made up of hospitals across the State of Michigan with a goal of improving the quality of care for hospitalized medical patients. As a part of the HMS Coordinating Center, you will collaborate with a dynamic team and will manage an administrative specialist. HMS is comprised of 68 hospitals/program participants with potential for future expansion.

Under the direction of the HMS Program Manager, you will be an important member of the HMS Coordinating Center Leadership team. You will support HMS's data-driven initiatives in Antimicrobial Use, Sepsis and Critical Care, advancing our statewide mission to protect patients from preventable harm. You will operate with a high degree of independence leading cross-functional projects, managing partner communications, and making decisions within the scope of assigned responsibilities to keep initiatives on track.

Responsibilities

• Administrative Responsibilities
• Work with participating sites to secure Data Use Agreements and collaborate with the Michigan Medicine Office of the General Counsel and the Office of Compliance to ensure appropriate agreements are in place
• Coordinate Maintenance of Certification (MOC) projects for HMS physicians
• Management
• Oversee daily work of one administrative specialist and one temporary employee to ensure high-quality deliverables
• Lead hiring and onboarding when vacancies arise
• Coach staff through individualized performance plans and regular feedback
• Project Leadership:
• Lead special projects and new initiatives as assigned, identifying appropriate team members and resources to drive completion. Act as single point of contact for projects and be responsible for tracking, managing deliverables and final analysis
• Partner with the Coordinating Center team to plan and build content for Collaborative-Wide Meetings and calls
• Represent HMS on committees and task forces as appropriate
• Support funder deliverables, including requests for information and progress reports
• Present on ongoing projects and deliverables to internal and external audiences
• Communications and Outreach:
• Serve as HMS Communications Lead across the CQI portfolio, ensuring consistent messaging among partners
• Manage HMS social media, website, and semiannual newsletter to engage internal and external audiences
• Develop and launch semiannual quality improvement surveys, analyzing results to inform program improvements
• Coordinating Center Operations:
• Manage HMS electronic Patient Reported Outcomes processes in partnership with the HMS Data team
• Facilitate staff onboarding and offboarding and provide orientation to in-person and virtual workspaces
• All other duties as assigned by HMS Program Manager

Required Qualifications

• Bachelor's degree in health administration, communications, quality improvement, public health or related field
• Minimum of 3 years' experience in project coordination, quality improvement, healthcare operations, communications, or related area
• Demonstrated knowledge of project management/quality improvement methodologies such as Lean, Just-In-Time, or Six Sigma
• Experience coordinating projects and working with or leading teams
• Ability to organize work, set priorities, and maintain multiple projects simultaneously
• Experience building and maintaining effective relationships with internal and external partners through strong communication skills in multiple modalities
• Ability to evaluate courses of action and make independent decisions within the scope of assigned responsibilities
• Strong proficiency with Microsoft Office and related productivity tools, as well as web content management systems, social media platforms, and survey tools such as Qualtrics
• Ability to travel within the state of Michigan as needed

Desired Qualifications

• Master's degree obtained (or in progress) in healthcare/business administration, communications, public health, or related field
• Experience in healthcare, specifically working with multi-site projects or leading clinical quality improvement or patient safety initiatives
• Experience supervising or managing a team, including assigning work, providing performance feedback, and supporting staff development
• Previous experience with BCBSM Collaborative Quality Initiatives
• Familiarity with health/provider performance measures
• Familiarity with University of Michigan (campus or health system) policies and procedures

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Locations

This position is a hybrid position with in-person days at the North Campus Research Complex. The hours are 40 hours per week.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.