Retail Sales Associate: Customer Experience & Merchandising

Summary

Provide friendly, customer-focused service on the sales floor in a busy department store environment. Assist customers with product selection, answer questions, and help create a positive in-store experience. Support sales goals while maintaining store presentation and operational standards.

Responsibilities

• Greet and engage customers, assess needs, and provide product recommendations.
• Process sales, returns, and exchanges accurately at the point of sale.
• Maintain merchandising standards, restock merchandise, and ensure tidy displays.
• Handle customer inquiries and resolve issues or escalate to management as needed.

Requirements

• Previous retail or customer service experience preferred.
• Strong interpersonal and communication skills with a customer-first attitude.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Basic cash handling and point-of-sale proficiency; able to stand for extended periods.