Assistant Head Housekeeper

POSITION SUMMARY

The Assistant Head Housekeeper is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Brand standards, as well as supervising the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry. Assists in supervising housekeeping personnel, training and hiring new team members, cleans and inspects hotel guestrooms, bathrooms, corridors, lobby/public areas and completes laundry by performing the following duties.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Cleans guestrooms, bathrooms, corridors, lobbies and laundry as needed or assigned.
• Assigns work to housekeeping personnel when the Executive Housekeeper is absent.
• Assists in training/developing personnel in housekeeping duties, safety and HGI Brand policies/procedures.
• Communicates regularly with Front Desk on status of room inventory and updates front desk system as necessary or allowed.
• Ensures guest satisfaction through quick attention to questions, concerns or problems.
• Communicates needs for room supplies, furniture/room renovation or replacements, room maintenance.
• Examines carpets, drapes and furniture for stains, damage, or wear. Assists in the planning of carpet shampooing, turning of mattresses and quarterly deep cleaning program.
• Checks and counts linens and supplies.
• Record inspection results and notifies cleaning personnel of inadequacies. Retrains in areas where performance may be deficient.
• Assists Executive Housekeeper in the proper storage and security of all housekeeping room keys.
• Assists with guest lost and found items.
• Assists in communicating and enforcing GSS scores to team members; stressing the importance of room cleanliness and high ranking.
• Maintains a positive work environment with open communication with Executive Housekeeper regarding any concerns pertaining to operations, team members, equipment, etc.

• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Indirectly supervises 1-30 employees when the Executive Housekeeper is not present. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting in: interviewing, hiring, and training of team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. 

JOB REQUIREMENTS

• Strong leadership and organizational skills to supervise and coordinate housekeeping staff.
• Excellent attention to detail to ensure high cleaning standards are met.
• Time management and multitasking abilities to handle multiple responsibilities efficiently.
• Effective communication skills for interacting with staff, management, and guests.
• Ability to train, mentor, and motivate housekeeping staff.
• Familiarity with housekeeping procedures, cleaning techniques, and equipment.
• Knowledge of health and safety regulations and practices.
• Proficiency in using housekeeping management systems or basic computer skills.
• Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

COMPANY VALUES

• GRATEFUL. For all we have, for all we can do to be of service to others.

• HELPFUL. To our Family and Community, Teammates and Guests.

• KIND. To all, in everything we do.