Area Manager

Area Manager

The Area Manager is responsible for directing, coordinating, and overseeing the collection activities of Class A CDL Drivers in a geographically dispersed area. Responsibilities include providing strategic leadership and direction, route coverage for drivers within assigned areas which may result in being in the field 25% - 75% of the time to assist in new customer route coverage, rollouts, and equipment drops.

This position requires a deep focus on communication, safety, outstanding service to our customers, and driving efficiency to increase productivity and support a culture of driving employee and customer engagement.

Essential functions:

• Manage the day-to-day operations and provide daily support to a diverse team of 5-15 Class A CDL drivers, Lead Support, and utility workers across a geographically dispersed area to ensure quality, safety, efficiency, performance, and profitability.
• Oversee personnel needs of the department including selecting prioritized coaching, training, and evaluating employee performance. Provide input into hiring, termination, and promotion decisions.
• Assist in the development and implementation of training programs to ensure consistent performance while building relationships with a team to encourage retention.
• Assist in scheduling and routing new customer rollouts, equipment drops or ride-a-longs with the training team with new and current drivers to evaluate and train.
• Act as the liaison between operations, drivers, Dispatch, and any other support team.
• Assist Dispatch in determining the methods and areas of route coverage needed by scheduling, directing, and solving activities related to dispatching and the tracking of all drivers.
• Review daily/weekly routes, determine potential gains from re-routing, and recommend re-routes.

• Review and manage Open Cases with customers
• Assist Dispatch in investigating all Service Failures, of Geofence, and provide an action plan to prevent future occurrences.
• Conduct scheduled performance reviews and submit recommendations for salary adjustments.
• Enforce company policies and issuance of coaching/disciplinary documentation.
• Act as or designate a driver advocate toward internal departments to answer driver questions, driver concerns, and resolve issues.
• Ensure routing technology is used and routes are executed as designed.
• Ensure safety procedures are adhered to Company Operating Standards. This includes reviewing driver DOT logs for HOS compliance.
• When necessary, maintain the use of our Transportation Management Software (TMW) to keep track of daily loads and ensure that drivers are adhering to processes and procedures while running routes.
• Maintain, monitor, and act on expense control initiatives to actively manage driver spend.

• Maintain accurate and correct paperwork and submit it in a timely fashion.
• Inspect and maintain all equipment being used in the field. Be aware of all equipment malfunctions and parts repair or replacement.
• Ensure safe equipment operation.
• Maintain a safe work environment.
• Become a team player, be accountable, and have a positive and professional attitude.

Required Skills & Abilities:

• Strong phone/email contact handling skills and active listening
• Team player willing to help others as needed.
• Familiarity with CRM systems and best practices
• Customer orientation and ability to adapt/respond to different styles.
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and manage time effectively.
• Working knowledge of Microsoft Excel
• Ability to quickly learn new computer applications and systems.

Work environment: While performing the duties of this job, the employee occasionally works in outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, or overwhelming odors.

Physical demands: To successfully perform the essential functions of this job, the employee is frequently required to sit, talk, climb, and hear. The employee is constantly required to use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to balance, stoop, kneel, crouch, crawl, and walk. The employee must occasionally lift. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

Travel: Travel may be frequent depending on the job assigned.

Preferred education and experience: High School Diploma or GED. Must have a valid driver's license. 2-3 years of experience, preferred. Class A CDL is a plus. Knowledge of organic food waste recycling, preferred. Must be able to read, write, and follow verbal and written instructions in English.

Equal Employment Opportunity Policy: It is the policy of the Company to provide equal employment opportunity for all employees. Accordingly, the Company will not engage in any form of employment discrimination based on race, color, national origin, gender, religion, age, disability, veteran or military status, genetic information, or any other legally protected status. The Company hereby affirms its desire to maintain a work environment for all employees that is free from all forms of unlawful employment discrimination.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Physical Requirements:

• Prolonged sitting or standing at a desk, working on a computer, and answering a phone.

This position is a safety-sensitive position and requires a clear mind and diligence. The employee has the responsibility for his/her safety as well as the safety of others.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

What we offer:

• Mission-driven work in a rapidly growing sustainability company
• Opportunities for professional growth and learning
• Collaborative, values-driven team culture
• Competitive salary and benefits

Why You'll Love Working at Denali- Benefits & Perks

At Denali, the work we do begins and ends with you – our employees. That's why we strive to ELEVATE you to be your best, both at work and at home. Our benefits aren't just about compensation; they're part of a broader commitment to helping you thrive in all aspects of life. Here's how we live out our values every day:

• E – Employee: At Denali, we believe in offering competitive compensation packages that include not only great benefits but also a strong focus on safety, flexibility, and rewards and recognition. You are the backbone of our success, and we make sure you're valued every step of the way.
• L – Learning: We're committed to your growth and development. Our Ascend Employee Development Program and access to over 6,000 professional courses via our Learning Management System empower you to climb higher in your career – all at no cost to you.
• E – Environment: Our employees deserve a clean Earth. We're dedicated to doing our part in keeping waste out of landfills, so you can be proud of the work we do together to make a positive environmental impact.
• V – Valued: At Denali, we take pride in creating a culture of care. With resources that support your well-being, volunteerism opportunities, and a commitment to safe working conditions and inclusivity, you'll always feel like you belong here.
• A – Advancement: We believe in succession planning and providing opportunities for advancement. We want you to grow, and we'll be right there with you, supporting your career every step of the way.
• T – Together: We're stronger when we work together. At Denali, you'll have opportunities to give and receive support not just within the workplace, but within our broader community. Our team is united, and we celebrate the value of working and succeeding as one.
• E – Employees: You are the heart of Denali. We believe our employees deserve the very best. This is why we offer an array of benefits that support your overall well-being, from health coverage to work-life balance, because when you succeed, we all succeed.