Lunch Dining Room Hostess

Hostess – Roles And Responsibilities (Winning Hearts Focus)

To create a warm, welcoming environment that makes every guest feel valued and cared for. As a hostess, you are the face of hospitality in the dining room—ensuring guests have everything they need and feel seen, appreciated, and delighted.

Core Responsibilities:

Create a Warm Welcome

• Greet every guest with a genuine smile and friendly tone.
• Open doors for guests when appropriate.
• Engage in light conversation to make guests feel at home.

Own the Guest Experience

• Proactively visit tables to check on guests' satisfaction.
• Offer to refresh drinks, bring condiments, or clear trays.
• Anticipate needs before guests have to ask.

Maintain a Pristine Dining Room

• Help Dining attendant tables, floors, condiment stands, and restrooms spotless.
• Ensure high-chair and table turnover is quick, clean, and safe.

Support Front-of-House Team

• Help carry trays for guests needing assistance.
• Step in where needed without waiting to be asked.

Personalize the Moment

• Learn and use guest names when possible.
• Celebrate birthdays or milestones with a kind word or gesture.
• Recognize returning guests and thank them for their loyalty.

Resolve with Care

• Listen attentively to guest concerns and resolve small issues quickly.
• Report larger issues to a leader with all relevant context.
• Follow up to ensure resolution brought satisfaction.

Mindset & Culture Commitments:

Be Present – Make each guest feel like the only guest.

Be Proactive – Look for what can be done before being asked.

Be Grateful – Express appreciation to guests and team members alike.

Be a Team Player – Encourage and support coworkers to win together.

Be a Brand Ambassador – Reflect Chick-fil-A's values with every action.

Work Schedule

• Day shift