Lunch Dining Room Hostess
Chick-fil-A
Hostess – Roles And Responsibilities (Winning Hearts Focus)
To create a warm, welcoming environment that makes every guest feel valued and cared for. As a hostess, you are the face of hospitality in the dining room—ensuring guests have everything they need and feel seen, appreciated, and delighted.
Core Responsibilities:
Create a Warm Welcome
- Greet every guest with a genuine smile and friendly tone.
- Open doors for guests when appropriate.
- Engage in light conversation to make guests feel at home.
Own the Guest Experience
- Proactively visit tables to check on guests' satisfaction.
- Offer to refresh drinks, bring condiments, or clear trays.
- Anticipate needs before guests have to ask.
Maintain a Pristine Dining Room
- Help Dining attendant tables, floors, condiment stands, and restrooms spotless.
- Ensure high-chair and table turnover is quick, clean, and safe.
Support Front-of-House Team
- Help carry trays for guests needing assistance.
- Step in where needed without waiting to be asked.
Personalize the Moment
- Learn and use guest names when possible.
- Celebrate birthdays or milestones with a kind word or gesture.
- Recognize returning guests and thank them for their loyalty.
Resolve with Care
- Listen attentively to guest concerns and resolve small issues quickly.
- Report larger issues to a leader with all relevant context.
- Follow up to ensure resolution brought satisfaction.
Mindset & Culture Commitments:
Be Present – Make each guest feel like the only guest.
Be Proactive – Look for what can be done before being asked.
Be Grateful – Express appreciation to guests and team members alike.
Be a Team Player – Encourage and support coworkers to win together.
Be a Brand Ambassador – Reflect Chick-fil-A's values with every action.
Work Schedule
- Day shift
$12 - $14 per hour
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