Account Manager - OEM

Role Description The Account Manager – OEM is a full-time, on-site role based in Indianapolis, IN, responsible for managing and growing relationships with OEM clients. This position oversees the full account lifecycle, including onboarding new OEM customers, understanding their technical and business requirements, and ensuring timely delivery of products and services. The Account Manager collaborates with sales, operations, and logistics teams to manage forecasts, pricing, and contract terms, while monitoring performance metrics such as revenue, margins, and customer satisfaction. Day-to-day work includes conducting regular account reviews, resolving issues, identifying upsell and cross-sell opportunities, and preparing reports and presentations for internal and external stakeholders. The role also requires maintaining accurate CRM records, participating in strategic planning for OEM accounts, and representing the company at meetings, site visits, and industry events.

Qualifications

• Demonstrated account management experience with OEM or manufacturing clients, including relationship-building, contract management, and customer retention.
• Strong skills in solution selling, negotiation, and business development, with the ability to identify and pursue growth opportunities within existing accounts.
• Familiarity with manufacturing, logistics, or industrial supply chains, and the ability to interpret forecasts, production schedules, and inventory requirements.
• Proficiency with CRM systems and standard office tools (e.g., Excel, PowerPoint) for tracking activities, analyzing data, and preparing client-facing materials.
• Excellent communication, presentation, and interpersonal skills, with the ability to work cross-functionally and represent client needs internally.
• Strong organizational and time-management abilities, including managing multiple accounts, priorities, and deadlines in a fast-paced environment.
• Bachelor’s degree in Business, Supply Chain, Engineering, or a related field, or equivalent combination of education and relevant experience.
• Prior experience in OEM, manufacturing, or B2B industrial environments is highly preferred; experience in a recruiting or staffing context is a plus.
• Commitment to ethical, inclusive, and non-discriminatory practices, and the ability to collaborate with diverse teams and clients.