Retail Trainer I

Retail Trainer

We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Summary:

We are looking for a motivated and enthusiastic Retail Trainer to join our Retail Training team. This role will focus on conducting teller school or personal banker school training across multiple locations within the Bank. Once the incumbent has mastered the initial program, they will progress to training in the alternate program. The ideal candidate will have a passion for learning and teaching, strong communication skills, and the ability to travel extensively.

Travel Requirements: 50% or more.

Essential Functions:

• Facilitate and present the bank's retail training program for either Teller School or Personal Banker School as assigned.
• Progressively expand to include training for the alternate program once initial program mastery is achieved.
• Conducts and evaluates various training programs as assigned with primary emphasis on retail operational training for both incumbents and new hire retail employees, e.g., tellers and personal bankers.
• Utilizes Bank training materials for presentations, worksheets, manuals, models, computer tutorials and resource library to reinforce learning through adult learning principles.
• Conducts research and selects appropriate instructional methods.
• Assists in development of training schedules, training acknowledgements, checklists, and reports.
• Provides reports to management upon request.
• Assists the training team in the development and design of on-the-job new hire training curriculum for specific functions.
• Collaborates with the Retail Training Lead in the testing and implementation process including developing and delivering training materials for new Retail products and services and as well as system changes and enhancements;
• Assists the acquisition training and technology teams as necessary;
• Participates in job specific training and other various bank training programs as required;
• Complies with BSA, AML and all bank policies and procedures.
• Other duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent is required. Bachelor's degree in business administration, or related field preferred.
• Two years' retail banking experience in a retail teller and/or personal banker role is required.
• Retail banking management experience is a plus.
• Travel is required. Incumbent's home base will be in Abilene, TX.
• Must be able to work flexible hours and/or extended hours as business requires.
• Proficiency in presentation skills, sales, and knowledge of setting up AV equipment is essential.
• Must be able to facilitate distance (virtual) learning training such as webinars, video conference, by Zoom or Microsoft Teams.
• Advanced knowledge of Microsoft Office Suite required.
• Ability to handle stress and prioritize tasks amid frequent deadlines and changing priorities.
• Strong organizational, interpersonal, and communication skills.
• High accuracy, attention to detail, and mental concentration, especially with frequent interruptions.
• Professional demeanor, self-discipline, initiative, judgment, and confidentiality are essential.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified, and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities