Senior Scheduling Coordinator | Outpatient GYN | Osceola

Senior Scheduling Coordinator

The Orlando Health Women's Institute is a comprehensive healthcare provider focused on addressing the unique medical needs of women at every stage of life. Located within the Orlando Health system, the institute offers a full spectrum of services, including gynecology, obstetrics, reproductive endocrinology, and maternal-fetal medicine. It also specializes in complex areas like gynecologic oncology, urogynecology, breast health, and menopause management. The institute is dedicated to providing personalized, patient-centered care through advanced diagnostic tools, minimally invasive surgeries, and cutting-edge treatments. With a multidisciplinary team of experts, the Women's Institute emphasizes wellness, preventative care, and the latest medical advancements to ensure the highest quality of care. Whether for routine health screenings or specialized treatment, the Orlando Health Women's Institute is a trusted resource for women's healthcare in Central Florida.

The Senior Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to include: scheduling, rescheduling, and cancellation of single/multiple tests and procedures. Bilingual Spanish speaking preferred.

Orlando Health offers a great benefits package that includes: medical, dental, vision, 403(b) retirement savings plan, health savings account (HSA), flexible spending account (FSA), paid time off (up to 5 weeks to start), life insurance, extended leave plan (ELP), family care (child care, elder care, pet care), paid parental leave, pet insurance, car insurance, 100% paid tuition as well as tuition reimbursement & monthly payments to help pay down any graduated school debt. All benefits start day one.

Department: GYN Status: Full Time Shift: Days Hours: 7:45am-5:00pm, Monday-Thursday, Fridays- 7:30am-12:30pm. No weekends, no holidays.

Responsibilities

• Education: High school diploma and medical terminology and/or basic anatomy training required. Associate's degree in business, information systems, clinical field or related may be substituted for up to two (2) years of experience.
• License & Certification: None.
• Experience: Three (3) years of experience in clinical registration and scheduling. Associated degree in business, information systems clinical field or related may substitute for two years of experience.

Qualifications

• Responsible for maintenance of appropriate departmental schedules.
• May provide feedback to manager for human resources functions such as hiring, coaching, and counseling.
• Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules.
• Accurately communicates prep information, arrival time and arrival location to patient.
• Inputs and distributes charge management process on a daily basis schedules and cancels multiple diagnostic and interventional procedures.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data en.
• Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management.
• Assist in training or mentoring of all team members.
• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Monitors workload each day and prioritizing based on department.
• Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
• Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.
• Takes a proactive role in problem resolution.