Hotel Concierge

Hotel: Des Moines Sheraton 1800 50th Street, West Des Moines, IA 50266 Part‑time Compensation range: $15.00 Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors. What’s in it for you? Career Growth & Learning – 40% of our management hires are internal promotions! Invest in Your Future – 401(k) plan with company match. Comprehensive Health Coverage – Medical, dental, and vision insurance options. Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations. Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services. Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs. Job Description What You Will Do Welcome guests with warmth and professionalism—be their trusted go‑to from check‑in to check‑out. Recommend the best local dining, entertainment, shopping, and attractions—you're the insider they didn’t know they needed. Assist with reservations, transportation, event tickets, and anything else guests may require. Help with guest mail, messages, and business center needs. Ensure the lobby and concierge area remain clean, organized, and inviting. Stay cool under pressure while resolving guest concerns with courtesy and care. Support a seamless experience by partnering with front desk, valet, bell staff, and other departments. What We Are Looking For Customer service experience required – At least 6 months in a guest‑facing role. Hospitality experience preferred – You understand how to deliver a 5‑star experience. Excellent communication skills – You speak clearly, listen actively, and know how to tailor service to each guest. Local knowledge and curiosity – You love your city and enjoy helping others explore it. Physically ready – Able to stand/walk for long periods and occasionally lift up to 50 lbs. Driver’s license – A valid license and clean driving record are required. Flexible availability – Days, nights, weekends, holidays—you’re ready when guests need you. Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Notice of candidate Privacy Rights: #J-18808-Ljbffr