Patient Service Representative-Immediate Care Center Sycamore Casual Days

Bilingual. The salary range for this position is $18.64 - $25.16 (Hourly Rate). Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement. We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our benefits section located at jobs.nm.org/benefits to learn more. Northwestern Medicine is powered by a community of colleagues who are purpose‑driven and committed to our mission to deliver world‑class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine. We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and a culture of service. Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment. Create the life you envision for yourself with flexible work options, a Reimbursable Well‑Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well‑being. Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce‑led resource groups. From discovery to delivery, come help us shape the future of medicine. Description This is a Casual position for the Immediate Care Center located at the Sycamore clinic. The position requires a minimum of three shifts in a 6‑week period (1 weekend shift and 2 weekday shifts) and at least 1 shift minimum per pay period, including 1 winter and 1 summer holiday. These are 12‑hour shifts from 6:45 am–7:15 pm. Floating to other clinics may be required. The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Patient Service Representative supports the service area by checking patients in and out of appointments. This role consistently demonstrates exemplary customer service when assisting patients and guests. Responsibilities Communicates with patients and guests, including greeting them upon arrival, confirming identity, and providing necessary information related to their visit. Completes check‑in/out functions as directed. Confirms and updates patient identification and demographic/insurance information. Completes patient registration as needed. Obtains patient consents/authorizations. Collects co‑payments, past due balances, and point‑of‑service payments. Posts payments, processes billing information, and performs “end‑of‑day” cash drawer closing. Keeps waiting area clean and comfortable. Informs patients of any delays or changes in appointment status. Schedules appointments as necessary. For PSRs in the Immediate Care Clinics (ICC), floats to other ICCs/departments. May perform other duties as assigned. Qualifications Required High school diploma or GED equivalent. Zero (0) to two (2) years’ experience in a customer service position. Preferred Bachelor’s degree. Previous experience in a healthcare setting. Working knowledge of medical terminology. Bilingual. Equal Opportunity Northwestern Medicine is an equal‑opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our benefits section to learn more. Sign‑on Bonus Eligibility Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. #J-18808-Ljbffr