Insurance Customer Service Rep

Job Description Insurance Protection Solutions, INC. is a high-performing independent insurance agency serving Hampton Roads, Virginia, since 2011, with the ability to place coverage in all 50 states. We deliver commercial, personal lines, and life insurance solutions with a strong focus on education, transparency, and personalized service. Our great office culture is supported through structured training, weekly team meetings, and quarterly team-building events. Here, we're committed to building long-term careers, not just filling roles. We are seeking an Insurance Customer Service Representative who is detail-oriented, client-focused, and motivated to grow within a professional insurance organization. This role is responsible for supporting clients through renewals, policy changes, service requests, and proactive coverage reviews, while also identifying cross-sell opportunities. You will work in a collaborative, well-supported environment with transparent processes, strong leadership, and real advancement opportunities. Base salary of $35,000 Paid time off starting day one Flexible Monday through Friday schedule Health, dental, vision, and life insurance Retirement plan Sign-on bonus Licensing assistance and hands-on training If you are looking for stability, growth, and a client-facing role where your work truly matters, Benefits Paid Time Off (PTO) Flexible Schedule Health Insurance Dental Insurance Vision Insurance Life Insurance Hands on Training Tuition Reimbursement Mon-Fri Schedule Career Growth Opportunities Retirement Plan Evenings off Weekends off Bonus Opportunities Warm Leads Provided Sign On / Hiring Bonus Licensing Assistance Work-Life Balance Holidays Off Paid Holidays Professional Development Advancement Opportunities Mentorship Continuing Education Opportunities Ongoing Training Seminars Performance Bonuses Professional Work Environment Team Building Activities Student Loan Repayment Assistance Equipment Provided Office Snacks and Coffee Family Leave Personal Workspace Responsibilities Provide exceptional customer support for service requests and policy questions Conduct coverage reviews and basic risk assessments for existing clients Identify and support cross-sell and upsell opportunities within the client base Manage policy changes, endorsements, and documentation Consult with clients to explain coverage options and next steps clearly Maintain organized and compliant client records Requirements Willingness to obtain insurance licensing with agency support Strong communication skills with a calm, professional demeanor Attention to detail and strong organizational skills An analytical mindset with the ability to understand coverage needs Comfort supporting sales conversations and cross-selling when appropriate Prior insurance experience is a bonus #J-18808-Ljbffr The Juris Agency