Service Manager

Glendora Chevrolet – Service Manager Glendora Chevrolet · Glendora, California · Full-Time Compensation: $160,000 – $280,000 per year (performance-based) Your Next Step Starts Here Glendora Chevrolet is hiring a Service Manager to lead our Service Department, and we're open to two kinds of leaders: experienced Service Managers looking for a strong store to call home, and high-performing Assistant Service Managers who are ready to run their own department. If you've already led a service department, you'll find a team and an ownership group that back you up. If you're an Assistant Service Manager who has been running the drive, coaching advisors, and hitting the numbers, this is the opportunity to take the title and the responsibility that go with it. What matters most to us is how you lead people, how you take care of customers, and how you move the numbers. Responsibilities •Lead the overall performance and profitability of the Service Department •Recruit, train, and mentor a strong team of Service Advisors, Technicians, Service BDC, and support staff, with clear expectations and regular performance reviews •Keep the shop properly staffed and build a workplace where top performers want to stay •Grow Customer Pay revenue and gross profit by raising hours per RO, Effective Labor Rate, and total repair order volume. •Coach advisors to walk every customer through a complete, honest vehicle inspection and recommend the maintenance and repairs their vehicle truly needs. •Get the most out of shop capacity by improving technician efficiency, productivity, and proficiency. •Work hand in hand with the Parts Department to strengthen overall Fixed Operations results. •Control department expenses while protecting gross and net profit. •Build and run follow-up systems for declined work, missed appointments, and post-service contact to keep customers coming back. •Fill the appointment schedule and grow our base of loyal service customers. •Handle customer concerns promptly, fairly, and professionally, and protect our CSI •Review department numbers daily, weekly, and monthly, and correct course quickly when results fall short. •Ensure full compliance with GM and Chevrolet standards, warranty policy, and dealership procedures. •Set the tone for a department built on ownership, teamwork, urgency, and getting better every day. •Dealership service management experience as a Service Manager or Assistant Service Manager •GM / Chevrolet dealership experience preferred, but not required. •Strong working knowledge of service processes, warranty procedures, and customer experience standards •Experience with and understanding of dealership service technology. •Working knowledge of Fixed Operations and KPIs •A record of growing sales and gross profit in your area of responsibility •Strong knowledge of Customer Pay operations and technician productivity. •Excellent leadership, coaching, and communication skills •Ability to establish processes and consistently hold teams accountable. •Strong understanding of CSI, retention, appointment processes, and the customer experience •Ability to recruit, develop, motivate, and retain high-performing employees. •You run the service drive and coach advisors’ day to day. •You know your store's Customer Pay, hours per RO, and Effective Labor Rate, and you've helped move them. •You handle escalated customer concerns and protect CSI •You've helped hire, train, or develop advisors and technicians. •Your current Service Manager or GM would tell us you're ready. •Competitive performance-based compensation •Medical, Dental & Vision Insurance •Paid Vacation •Paid Sick Time •401(k) with Company Match •Life Insurance •GM and dealership professional development and training •Employee discounts on vehicles, parts & service Who We're Looking For Experienced Service Managers with a track record of growing a service department, or Assistant Service Managers who can show they're ready to lead one. Assistant Service Managers: Are You Ready? You may be the right fit if you're already doing much of the job today: We'll support your move into the role with GM and dealership training and direct access to store leadership. Performance Matters Great leaders know their numbers. Our Service Manager will actively manage: Total Parts & Labor Gross Profit • Customer Pay Gross Profit • CP Hours per RO • Effective Labor Rate • Labor Gross Margin • Technician Productivity & Efficiency • Repair Order Count • Declined Service Recovery • Appointment Show Rate • Customer Retention • CSI Why Glendora Chevrolet? Glendora Chevrolet offers automotive professionals the opportunity to lead, grow, and make a real impact in a locally owned, high-performing dealership serving the San Gabriel Valley. Ready to Lead? Whether you're a proven Service Manager or an Assistant Service Manager ready for your own department, we want to hear from you. Tell us about your results, your team, and what you'd build here.