Technical Program Manager

At Accellor, we are a trusted digital transformation partner that uses best-of-breed Cloud technology to deliver superior customer engagement and business effectiveness for clients.

We’ve created an atmosphere that encourages curiosity, constant learning, and persistence. We encourage our employees to grow and explore their interests. We cultivate an environment of collaboration, autonomy, and delegation – we know our people have a strong work ethic and a sense of pride and ownership over their work. They are passionate, eager, and motivated – focused on building the perfect solution but never losing sight of the bigger picture.

We are looking for a seasoned Technical Program Manager to drive the execution of our Omnichannel roadmap. In this role, you will sit at the intersection of Engineering, Product, Supply Chain, and Retail Operations. You will not just manage a single timeline; you will orchestrate a portfolio of complex, interdependent projects that unify our customer experience across mobile apps, web.

Key Responsibilities

Program Execution & Delivery

• Manage the Portfolio: Oversee the end-to-end lifecycle of multiple concurrent projects (e.g., BOPIS, Ship-from-Store, Endless Aisle, POS integrations) from concept to launch.
• Technical Alignment: Work closely with Solution Architects and Engineering Leads to ensure technical designs are scalable and align with business goals.
• Dependency Management: Identify and resolve critical path dependencies between frontend teams (Web/Mobile), backend services (OMS/ERP), and third-party logistics providers.

Process & Communication

• Stakeholder Reporting: Provide clear, data-driven status reporting to VP-level executives regarding program health, risks, and milestone achievements.
• Agile Governance: Facilitate Sprint Planning, Scrum of Scrums, and Quarterly Planning (PI Planning) sessions to prioritize the backlog effectively.

Requirements

• Experience: 10+ years of Technical Program Management experience, with at least 3 years dedicated to eCommerce, Retail, or Supply Chain domains.
• Omnichannel Expertise: Proven track record delivering features like Buy Online Pick Up In Store (BOPIS), Curbside Pickup, or Returns Management.
• Multi-Project Management: Demonstrated ability to manage 3+ complex technical projects simultaneously without dropping the ball.
• Agile delivery experience, including facilitating Scrum of Scrums and quarterly planning and PI Planning sessions.
• Stakeholder Management: Experience reporting program status, risks, and milestones to VP-level leaders and coordinating across Engineering, Product, Supply Chain, and Retail Operations stakeholders.
• Technical Fluency: Strong understanding of API integrations (REST/GraphQL), Microservices architecture, and Cloud Platforms (AWS/Azure/GCP) is a plus.
• Tooling: Expert proficiency in JIRA, Confluence, and project management tools (Asana, Smartsheet, or MS Project) is a plus.
• Eligible to work in the United States.

Benefits