Healthcare Pre-Services Specialist - Full time, daytime

For over 50 years, Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care. Charlotte Radiology serves NC/SC area healthcare providers and patients through advanced imaging technology, 40+ convenient locations, and 500+ team members - 90% of whom directly touch patient care. Our mission and vision are to be recognized as the premier radiology expert, where people come first - solidified through collaborate teamwork and quality-driven, customer focused services.


Charlotte Radiology values each individuals' unique perspectives. Here, you will be a valued member of a larger diverse and inclusive team of experts all invested in one common goal - delivering exceptional care to our patients.


Shift: Monday to Friday 8:00 am - 5:00 pm

Location: Charlotte, NC (McAlpine Park Drive)

POSITION SUMMARY: The Pre-Services Specialist position provides excellent internal and external customer service by scheduling and registering patients for imaging studies, providing accurate, detailed benefit and eligibility information to patients while collecting on current and previous charges occurred by the patient and ensuring open, clear communication with the outpatient staff regarding scheduling and order requests. This position is responsible for providing a positive initial introduction of Charlotte Radiology to its patients and referring physicians as it relates to financial obligations and imaging exams.


Essential Duties and Responsibilities:

• Performs patient scheduling, and contacts insurance companies to obtain authorizations as well as benefit and eligibility information for all radiology procedures (as needed)
• Register all scheduled Carolinas Imaging Services or Breast MRI patients
• Inform patients and referring offices of arrival times and special prep instructions for all imaging exams
• Communicates with outpatient office staff by providing updates on scheduling and order request issues as well as any financial obligations of patients to ensure that proper payment amounts are collected at the time of service
• Maintain all imaging scheduling records and be able to verify HIPPA information for all patients
• Update and maintain financial spreadsheets for all CIS or Brest MRI locations
• Responsible for informing patients of their estimated financial responsibility prior to time of arrival as well as monitor and check all patients for bad debt
• Re-educates staff during monthly departmental meetings
• Reports issues or concerns regarding staff training in a timely manner to the Manager
• Shadow new hires and offer guidance upon completion of training for approximately 1-2 hours per individual. Track and report on training outcomes

Qualifications:

• At least 1 year of experience with customer service, patient registrations/scheduling or medical office setting

• Call center experience; Insurance knowledge, medical billing and coding experience a plus

• High school Education

• Knowledge of medical billing/collection practices
• Medical terminology and medical office experience
• Ability to read, understand and comprehend the CPT and ICD.9, ICD.10 manuals
• Strong verbal and written communication skills
• Knowledge of basic medical coding and third-party operating procedures and practices
• Strong internal and external customer service skills
• Ability to multitask and work independently without direct supervision
• Ability to demonstrate strength in problem solving
• Ability to handle confidential information

• Primarily sitting
• Lift 25lbs

Charlotte Radiology offers competitive base salary and comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.


Charlotte Radiology is an equal opportunity, at-will employer, and administers all personnel practices without regard to race, color, religion, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.