Business Analyst

Job Description

Job Description

Custom Software Systems, Inc. (CSS) is seeking a skilled BA/Project Manager - M365 Team Lead to manage both operational and project-based work for the M365 team using Kanban methodology. This role combines Scrum Master facilitation with hands-on project management to ensure efficient delivery of services and initiatives across Microsoft 365 platforms and related enterprise tools. 

Responsibilities 

Scrum Master/Agile Facilitation 

• Facilitate daily stand-up meetings and ensure team alignment on priorities. 
• Manage Kanban board, ensuring workflow optimization and WIP (Work in Progress) limits. 
• Remove impediments and blockers to team productivity. 
• Coach team members on Agile/Kanban best practices. 
• Facilitate retrospectives and continuous improvement initiatives. 
• Project Management 
• Plan, execute, and deliver M365-related projects on time and within scope. 
• Develop project schedules, resource plans, and risk mitigation strategies. 
• Coordinate with stakeholders across IT and business units. 
• Provide regular status updates to leadership and stakeholders. 
• Ensure proper documentation and knowledge transfer. 
• Operational Management 
• Oversee day-to-day operational work for M365 services. 
• Prioritize and triage incoming requests and incidents. 
• Manage service level agreements (SLAs) and operational metrics. 
• Coordinate maintenance windows and change management activities. 
• Support capacity planning and resource allocation. 

Citizenship 

• US Citizenship

Required Qualifications 

• 5-7 years of experience in IT project management or Scrum Master roles 
• Proven track record managing both operational and project work simultaneously 
• Experience facilitating Agile ceremonies in a Kanban environment 
• PMP, CAPM, or equivalent project management certification (Preferred) 
• ITIL Foundation v4 (Preferred) 

Knowledge & Skills 

• Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive, Copilot). 
• Email security and flow management, including Proofpoint. 
• Strong understanding of Kanban methodology and metrics. 
• Excellent facilitation and servant leadership abilities. 
• Experience with project management tools, including GitLab and Jira. 
• Strong stakeholder management and communication skills. 
• Ability to manage competing priorities in a fast-paced environment. 
• Risk management and problem-solving capabilities. 

Education

• Bachelor's degree in Computer Science or a related field.

Preferred Qualifications 

• Familiarity with PowerShell scripting for M365 automation. 
• Experience with Microsoft Graph API. 
• Previous experience in hybrid cloud environments. 

Compensation & Benefits 12 

• Wage Range: Negotiable 
• General Benefits: Custom Software Systems, Inc. offers our employees a competitive benefits package that may include: 

 

• Health insurance plans
• Health Savings Account (HSA) 
• Dental 
• Vision 
• Long-term disability 
• Short-term disability 
• Basic term life insurance 
• Supplemental term life insurance for employees, spouses, and dependents 
• Simple IRA 
• Parking/Commuting expense reimbursement 
• Training/Education 

 

\nCompany Description

Company Background:
Headquartered in Leesburg, Virginia, Custom Software Systems, Inc. (CSS) is a Woman-Owned (WOSB) and HUBZone certified small business. Built on a foundation of trusted client partnerships, CSS has fostered a stakeholder-centric yet disciplined approach to IT solutions development. This ensures our ability to consistently meet or exceed our customers' expectations.

Benefits:
CSS is a very employee oriented company knowing that well trained, professional associates are what make our company great. We offer a competitive benefits package that includes: paid holidays and paid time off; medical insurance that includes vision; dental insurance; company paid long and short-term disability and life insurance; a Simple IRA plan (similar to 401k); parking and commuter reimbursement. We also work with our employees on training and professional certification plans that benefit the employee, the client and CSS - a win-win-win strategy.

Equal Opportunity Employer:
CSS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. CSS complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

CSS expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CSS employees to perform their expected job duties is absolutely not tolerated.

Company Description

Company Background:\r\nHeadquartered in Leesburg, Virginia, Custom Software Systems, Inc. (CSS) is a Woman-Owned (WOSB) and HUBZone certified small business. Built on a foundation of trusted client partnerships, CSS has fostered a stakeholder-centric yet disciplined approach to IT solutions development. This ensures our ability to consistently meet or exceed our customers' expectations. \r\n\r\nBenefits:\r\nCSS is a very employee oriented company knowing that well trained, professional associates are what make our company great. We offer a competitive benefits package that includes: paid holidays and paid time off; medical insurance that includes vision; dental insurance; company paid long and short-term disability and life insurance; a Simple IRA plan (similar to 401k); parking and commuter reimbursement. We also work with our employees on training and professional certification plans that benefit the employee, the client and CSS - a win-win-win strategy.\r\n\r\nEqual Opportunity Employer:\r\nCSS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. CSS complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\r\n\r\nCSS expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CSS employees to perform their expected job duties is absolutely not tolerated.