Sr. Field Service Technician

Senior Field Technician Tuuci is seeking a Senior Field Technician to serve as the on-site technical expert and face of Tuuci for our highest-value installations, including flagship residential and commercial projects, trade show builds, and other strategic, white-glove client engagements. This role requires a rare combination of hands-on installation craftsmanship, general contractor–level install expertise, and the polish to communicate complex technical details clearly and confidently to both technical trades and non-technical clients. The ideal candidate is a self-directed problem solver who can work independently, mobilize and lead a local labor crew when needed, and consistently deliver a premium, white-glove customer experience that reflects the Tuuci brand. This position is based in Miami and reports to the Technical Director, Marketing. Essential Duties and Responsibilities: Serve as the lead on-site technician for high-value product installs, trade show installations, and strategic/VIP client projects across the U.S. and internationally as needed. Act as the primary liaison between Tuuci, the customer, and any third-party GCs, architects, or design teams on-site — translating technical specifications into clear, actionable guidance for all stakeholders. Deliver a "white-glove" customer experience at every install, ensuring precision, professionalism, and attention to detail befitting Tuuci's premium brand positioning. Independently diagnose and resolve on-site installation challenges (structural, mechanical, electrical/motorized components, site conditions) with minimal escalation, applying sound judgment and efficient problem-solving. Recruit, coordinate, and lead local labor crews/subcontractors when additional manpower is required for larger or time-sensitive installs. Review architectural drawings, site plans, and product specifications prior to installs to anticipate site-specific challenges and pre-plan logistics. Conduct pre-installation site assessments and post-installation quality inspections; document completion with photos and reports for internal records and customer sign-off. Provide real-time technical support and troubleshooting guidance to customers, dealers, and internal teams via phone/video when not on-site. Maintain, organize, and transport tools, hardware, and installation equipment; ensure proper use of Tuuci-provided install kits and parts inventory. Represent Tuuci at trade shows and industry events, managing booth/display installation and breakdown with showroom-quality standards under tight timelines. Partner with Customer Service, Sales, and Product teams to relay field feedback on product performance, install feasibility, and design improvement opportunities. Uphold all safety protocols and jobsite compliance standards, including ladder/lift safety, rigging, and OSHA guidelines. Education and Qualifications: 5+ years of hands-on field installation experience, ideally within general contracting, high-end architectural products, outdoor living, marine, or luxury construction/millwork industries. Proven background working as or alongside a General Contractor on complex, high-value installation projects. Demonstrated ability to communicate technical information clearly and professionally to both skilled trades and non-technical, high-net-worth or executive-level clients. Strong mechanical aptitude; comfortable reading blueprints, structural drawings, and technical specifications. Experience leading or coordinating small crews/subcontracted labor on short notice. Excellent problem-solving skills with the ability to make sound decisions independently under time pressure and changing site conditions. Fluent English required (written and verbal); bilingual (Spanish) a plus. Proficiency with basic tools of the trade, power tools, rigging equipment, and mobile technology for reporting/documentation. Valid driver's license and clean driving record; ability to obtain passport/travel documentation. High school diploma or equivalent required; technical/trade certification, GC license, or relevant construction credential strongly preferred. Travel & Physical Requirements: Willing and able to travel frequently 50%, including multi-day trips, with limited notice, domestically and potentially internationally. Ability to lift/move up to 75 lbs., work at heights (ladders/lifts), and perform physical installation tasks outdoors in varying weather conditions. Comfortable working flexible/non-standard hours around trade show schedules and client availability. What Success Looks Like: A Senior Field Technician who becomes a trusted extension of Tuuci's brand on-site — someone clients specifically request, GCs respect as a peer, and the internal team relies on to close out the most demanding installs flawlessly and on schedule. Tuuci Offers: Health benefits, matching 401(k) retirement plan, paid holidays, and personal days A supportive and welcoming work environment that encourages professional growth and creativity Opportunities to make an impact and lead a global brand in an exciting, growing industry About Tuuci: For more than 26 years, Tuuci® has revolutionized outdoor living spaces with durable, innovative shade and furniture products featuring nautically inspired designs. Founded by Dougan Clarke in 1998, the Ultimate Umbrella Company, Inc. (simply known as "Tuuci") was born from his seaside roots in Miami, where Clarke began his career as a marine outfitter for high-performance yachts. With a keen eye on design and a passion for form and function, Clarke applied his craftsmanship to the shade industry to create Tuuci's unique brand of marine-grade shade architecture. Today, Tuuci's distinctive, award-winning parasol designs, luxury indoor-outdoor furniture, cabanas, pergolas, and space-making accessories are enjoyed around the world and sought by leading design professionals within the commercial, hospitality, and residential design communities. Globally headquartered in Miami, the company owns two additional manufacturing centers in Northern Europe and Southeast Asia and operates showrooms in Miami, Chicago, Atlanta, and The Netherlands. Tuuci's sense of community is a cornerstone of the company's foundation, providing charitable outreach across a host of environmental and humanitarian concerns. The company's mission is to help people live their best life outdoors through inspiring design, enduring performance, and convivial service. TUUCI