Training Instructor

Job Title: Training Instructor

Job Summary:

CASES is currently seeking a Training Coordinator to join our training team who will focus on delivering the Crisis Prevention Institute (CPI) trainings for Verbal and Non-Violent Crisis Intervention. CASES is committed to having all staff trained annually.


Salary : The salary for the Training Instructor role is $75,000 annually.

Shift Hours: The Training Instructor position is full-time working Monday through Friday from 9:00 am to 5:00pm.

Location Address: 4 West 125th Street, New York, N.Y. 10027.

Workplace Flexibility: Flexible - Staff have the flexibility to complete their workday from home and/or another suitable space, typically after reporting to the office and/or engaging in the field or community-based work.


What you will be doing:

• Deliver CPI training to CASES staff in participant-facing roles on an initial and refresher basis
• In consultation with the senior director of training, update and customize training materials to be relevant to different staff at CASES, including staff with lived experience/peer staff, staff in mobile and field-based programs, staff in court-based programs, staff working with youth, staff working in clinics
• Maintain records of enrollment, attendance, and certification through the CASES learning management system and on the CPI portal
• Create training schedules, inform staff of scheduled training, coordinate access to training materials and location, track their progress
• Coordinate with training team and other CASES staff who are CPI instructors to maintain a robust pool of instructors for all training dates
• Collaborate with data team to ensure documentation standards of trainings are maintained and that managers receive information about training completions
• Continue learning and developing skills to deliver the most up-to-date information and techniques for de-escalation and crisis intervention, including but not limited to maintaining current certification as a CPI instructor
• Support learners as needed inside and outside of training rooms to monitor their understanding of and proficiency in de-escalation and crisis intervention

What we are looking for:

• At least 2 years of experience with teaching or group facilitation (can be volunteer/community based or as paid employment, can be on any topic)
• At least 2 years of experience working directly with participants/clients in behavioral health, social service, or criminal legal system context
• Highly organized and self-motivated, with demonstrated ability to manage time independently
• Ability to demonstrate the movements involved in CPI Nonviolent Crisis Intervention physical safety interventions, including but not limited to:
• standing and moving for 1-2 hours at a time
• grasping and pushing with both hands and exerting light to medium force;
• full range of upper body movement including arms overhead and bent elbows;
• full range of knee movement including squatting, lunging, and twisting
• Please note this is an in-person position that requires travel between our offices in Queens, Brooklyn, Harlem, and the Bronx

Additional, preferred skills we are looking for but are not required: Additional, preferred skills we are looking for but are not required:

• Experience navigating criminal legal and/or behavioral health systems is highly valued
• Ability to take initiative, prioritize duties, problem-solve, pay close attention to detail, meet deadlines, work well under pressure, and maintain an enthusiastic work ethic.
• Sensitivity to the ways that histories of trauma may interact with learning and practicing crisis prevention and intervention skills
• Strong communication skills allowing effective interactions and supportive relationships with coworkers at all different levels and roles across CASES
• Teaching and classroom management skills, including but not limited to:

• clearly presenting training content with the use of PowerPoint and workbook;
• eliciting responses to direct questions;
• facilitating dialogue and discussion;
• organizing pair and small group activities;
• assessing comprehension and proficiency;
• reframing material on an ad hoc basis to meet the needs of adult learners

Employee Benefits:

CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:

• Medical
• Dental
• Vision
• Vacation and Paid Time Off - starting at 25 days
• 12 Paid Holidays per year.
• Retirement 403(b) Competitive matching up to 6%.
• Employee Referral Program

Our Values

At CASES, we like to move with PURPOSE , which reflects our values:

PEOPLE| Hold people's stories with dignity

UNITY| Commit to a shared mission

RESPECT| Celebrate the strength of diversity

PROGRESS| Always work to improve

OPTIMIZE| Make the best use of resources

SOLUTIONS| Work together to solve problems

EMPATHY| Seek to understand others

Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for.

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.


Monday - Friday, 9am to 5pm
35 hours per week excluding breaks